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The Philippine Call Center Industry: A Brief History

Magellan Solutions

More than the cheaper labor and operational costs, the growth of call centers and BPO companies in the Philippines can be attributed to a number of factors. These cities have showed high potentials in terms of talent, infrastructure, cost, and business environment. What makes call centers in the Philippines a top choice.

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. 2016 : The industry is expected to generate 1.3 Cheaper labor and operational costs. In fact, the cost of labor in the Philippines is almost half of that in the US or UK. Dasmariñas City.