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Forrester Report: Customer Experience Plummets to All-Time Low Is Your Business at Risk?

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Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

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A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016.

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Top Offshore Software Development Companies in 2024: Best Picks for Your Projects

Groove Technology

One of the primary advantages of offshore outsourcing is its cost-effectiveness compared to onshore or nearshore models. This stems from the lower labor costs prevalent in many offshore destinations. The global IT outsourcing market reached a substantial $92.5 However, this approach is not without its challenges.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

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1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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Everything You Need to Know About the Evolution of BPO

Metasource

According to McKinsey , between 2016 and 2020, the amount of closed BPO deals with at least one digital component doubled and the amount of new deals with a digital component increased by 50%. This results in significant financial gains in the form of early payment discounts, costly late fee prevention, and labor cost reduction.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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Offshore Software Development Services

Groove Technology

Competition is at an all-time high, operating costs are rising, and talent is increasingly scarce. Born in 2016, with the desire to help connect customers with highly skilled technical talents, Groove Technology exists to help businesses cope with challenges and embrace opportunities with a scalable, adaptable systems approach.