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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016.

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Everything You Need to Know About the Evolution of BPO

Metasource

Ultimately, this helped businesses gain a competitive advantage, reduce costs, and improve customer service simultaneously. According to McKinsey , between 2016 and 2020, the amount of closed BPO deals with at least one digital component doubled and the amount of new deals with a digital component increased by 50%.

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From Accounting to IT: 5 Ways Offshore BPO Transforms Your Business

Offshore India Data Entry

By leveraging external offshore bpo service providers to handle key business functions like accounting, HR, and IT as well as data entry and data processing , organizations can reduce costs, free up internal resources, accelerate growth, and drive innovation.

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Akorbi Group Appoints Javier Martinez as Chief Technology Officer to Evolve the Company into a Multilingual Digital Transformation Leader

Akorbi

Akorbi’s solutions-oriented technology platforms offer customizable enterprise solutions that eliminate language barriers, improve client outcomes, and reduce cost, through localization, interpretation in any method, workforce solutions and multilingual contact centers with business process outsourcing (BPO) capabilities. About Akorbi.

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Top Offshore Software Development Companies in 2024: Best Picks for Your Projects

Groove Technology

Offshore software development involves partnering with development teams located in different countries, often with the dual objectives of reducing costs and accessing a diverse talent pool. One of the primary advantages of offshore outsourcing is its cost-effectiveness compared to onshore or nearshore models.

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How to Go Paperless for Earth Day with IDP Services

Metasource

Since 2016, the transportation sector has been the nation’s largest carbon dioxide emission contributor. In doing so, you’ll drastically reduce the amount of paper your organization sends to landfills each year. And playing your part won’t just result in environmental benefits. What Should You Look for in a Partner?

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

Its market value in 2016 was US$106.46 Among the benefits of outsourcing include: saved time, reduced costs, focus on core tasks, increased productivity, and access to resources and skills. 2) PRICING & REDUCED COSTS By lowering operating expenses, outsourcing can make your business more profitable.