5 Changes In The Call Center Outsourcing Philippines Post Pandemic
Magellan Solutions
JULY 14, 2021
But demand for such services was already under pressure. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. It aims to prepare its members for a transition towards automated services. This is in comparison to just 53% in 2016. Virtualization.
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