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3 Ways Sourcing Professionals Can Proactively Address Risk

Sarah Holliman

According to Resilinc’s Eventwatch report , nearly 2,000 supply chain events took place in 2017, representing a 30 percent increase over 2016. In order to be proactive and prepared, smart sourcing leaders will scenario plan not only for the “big” events, but also for those that may be lower impact, yet occur with more frequency.

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If IT Is from Mars, Procurement Is from Venus: 5 Steps to Break the Chasm between IT and Procurement for IT Sourcing

Everest Group

It may seem at times that the IT and procurement departments can be on different planets when it comes to IT sourcing services spend. Anyone who has set up a new procurement department at a firm with large volumes of untracked indirect spend knows they first need to target the IT department and get involved in their sourcing projects.

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professionals

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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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$25B revenue targets for BPO in 2016

SourceFit

The Philippines business process outsourcing (BPO) industry is eyeing $25 billion revenue by 2016, through a concerted effort for a stronger public-private partnership (PPP) and continuous improvements on the talent supply it is possible to achieve this target. Source: – Published in the Sun.Star Bacolod newspaper on August 08, 2011.

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The Future of Strategic Sourcing and its Impact on Customer Experience

TTEC

Formerly the National Outsourcing Association (NOA), they rebranded in 2016 and continue to be an industry association and professional body for strategic sourcing. Kerry touches on the imminent anniversary and the impact COVID has had on the CX and sourcing industry! Host: Mark Hillary – CX Analyst & Author.

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Forrester Report: Customer Experience Plummets to All-Time Low Is Your Business at Risk?

Premier BPO

Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.

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