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The main delivery models of BPO outsourcing in the country are captive centers and third-partyoutsourcing. Clients nowadays want a hybrid approach to outsourcing while still keeping work in-house. The BPO industry continued its positive growth rate ever since 2016. Third-PartyOutsourcing.
Your third-partyoutsourcing provider should provide a fast promotion to agents that provide a great performance for your company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. Better Career Growth. Proper Tools for Operation.
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