Magellan Solutions

JULY 27, 2017

These are the trends of the call center industry this year of 2017: The growth of the cloud call centers. The popularity of self-service options. The post Call Center Industry Trends Mid Year 2017 Report appeared first on Magellan Solutions. Looking for an established call center from the Philippines? Contact us now!

Call Center 56

Call Center Outsourcing Government Research 56

Chazey Partners

JULY 18, 2017

Phil Searle, CEO and Founder of Chazey Partners, a practitioners-led global management advisory business, was honoured to chair and present at the inaugural Shared Services & Outsourcing Week (SSO Week) Europe Digital 2017 from 10th July – 12th July 2017, organised by Shared Services & Outsourcing Network (SSON).

Advisory 52

Advisory Shared Services Outsourcing Service 52

Magellan Solutions

DECEMBER 28, 2017

Quick as a wink, the end of 2017 approaches. The Philippine delegation in CeBIT 2017. Our chief executive officer, Fred Chua, attended two known international technology and development events last May namely, CeBIT and SODEC 2017. SODEC 2017. International events participation. What ties us together.

BPO 45

BPO Call Center Business Process Outsourcing Outsourcing 45

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Customer Service 52

Customer Service Sales Contact Center Outsourcing Service 52

Mercans

OCTOBER 3, 2024

Malaysia’s Ministry of Human Resources, through the Social Security Organisation and Employment Insurance System Act 2017 (also known as SOCSO and EIS) enforced a new salary ceiling for contribution purposes, effective 1 October 2024. Further details on the above change can be found on the SOCSO and EIS website.

Human Resources 40

Human Resources Payroll Insurance Service 40

Groove Technology

MAY 19, 2024

In the 2017-2018 school year alone, state universities and colleges produced 77,747 IT graduates. Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Chazey Partners

AUGUST 23, 2017

Chazey Partner is a proud sponsor of Shared Services & Outsourcing Week Latin America being held in Miami August 23-25, 2017. At the conference, Chazey … Shared Services & Outsourcing Week Latin America Read More ».

Shared Services 52

Shared Services Outsourcing Service 52

Perficient Digital Transformation

FEBRUARY 29, 2024

Since 2017, our Acquia practice has demonstrated consistent expertise with Acquia products and cloud hosting services. Our engagements range from implementing Drupal websites and portals to strategizing personalization and customer journeys, including clients in regulated industries like healthcare and financial services.

Healthcare 64

Healthcare Regulations Sourcing Flexibility 64

CDS

MAY 31, 2022

Many of these systems are now, or nearing, End of Service Life (EOSL). Organizations have redirected upwards of 50% of the Exadata maintenance spend to strategic modernization initiatives, while maintaining service delivery, uptime, and SLA requirements. Oracle released its first Exadata Database Machine back in 2014.

Engineering 52

Engineering Software Automation Service 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Chazey Partners

NOVEMBER 6, 2017

Phil Searle, CEO & Founder of Chazey Partners recently presented at the 2017 California Higher Education Collaborative (CHEC) Conference (a collaborative event across the three … No “one-size-fits-all” approach to implementing and growing shared services in higher education Read More ».

Shared Services 52

Shared Services Service Collaborations 52

Perficient Digital Transformation

MARCH 10, 2022

We’re one of Acquia’s first Certified Drupal Cloud Practices and a valued Acquia partner since 2017. Throughout that time, our Acquia practice has demonstrated consistent expertise with Acquia products and cloud hosting services.

Healthcare 111

Healthcare Flexibility Regulations Service 111

Magellan Solutions

NOVEMBER 15, 2018

As of 2017, millions of mobile applications are available in the two leading app stores in the world — 2.8 Along with this, technical support services become more crucial as the number of users who experience difficulties with their mobile apps also increases. The pitfalls of bad customer service. million in Apple App Store.

Service 58

Service Customer Service Sales Software 58

Provana

JULY 14, 2021

In an age when we’re becoming more comfortable interacting with technology rather than humans, it’s no surprise that AI-powered customer service is becoming the norm. In fact, Gartner predicted that by this year, more than 15% of all customer service interactions will be handled solely by AI, a 400% increase compared to 2017.

Call Center 52

Call Center Customer Service Service Analytics 52

AS White Global

SEPTEMBER 15, 2022

When Luke Eagle started his own company in 2017, he saw an opportunity to grow his “ one-man band ” operations into an insurance brokerage firm that provided a holistic approach in fulfilling various insurance needs. To focus on expanding the business, he looked into outsourcing options for administrative and customer service functions. “

Offshoring 52

Offshoring Insurance Outsourcing Service 52

Magellan Solutions

JANUARY 25, 2018

If that is the case, outsourcing architectural services is your only answer. According to Anything Research, the federal government of the United States has spent a total of $1,086,447,246 on architectural services. Good thing, you can outsource labor intensive architectural services. What exactly is labor intensive service?

Outsourcing 56

Outsourcing Service Jobbing Offshoring 56

Perficient Digital Transformation

DECEMBER 8, 2021

Explore the basic architecture on ADF and get to know the components and services involved. ADF is a cloud-based integration service for orchestrating and automating data movement and data transformation with 90 maintenance free connectors built-in at no added cost. ADF v2 went into public preview on 25th Sept 2017.

Out-Tasking 98

Out-Tasking Sourcing Analytics Jobbing 98

3Pillar Global

JULY 25, 2023

. – 3Pillar Global today announces that they have successfully completed its SOC2 Type II attestation audit for its Software Product Development Services. This achievement demonstrates 3Pillar’s commitment to follow and maintain the highest security controls to deliver quality service to its clients.

Insurance 52

Insurance Banking Software Accounting 52

Groove Technology

SEPTEMBER 20, 2022

React Native launched its first beta version in March 2015, a little bit earlier than Flutter, but it didn’t manage to exit the beta stage until March 2017. on September 5, 2017. In May 2017, the initial alpha version was released. With significant help from tech behemoth Facebook, React Native hit version 1.0

Design 130

Design Out-Tasking Software Sourcing 130

Perficient Digital Transformation

APRIL 14, 2022

In my over thirty years of experience in the financial services industry, I have learned a thing or two about completing, reviewing, and filing various types of reports — some of which have extremely tight restrictions and constraints to which the reporter must abide. Treasury Securities to TRACE.

Regulations 69

Regulations Engineering Banking Marketing 69

IBM Services

OCTOBER 2, 2023

Embedding IBM AI capabilities to drive the digital front door to Ovum’s network After evaluating many products and partners, Ovum turned to the IBM Ecosystem and IBM watsonx Assistant to build transformative digital service wherever patients might be.

Healthcare 91

Healthcare Insurance Analytics Collaborations 91

comeMakeit

JANUARY 24, 2023

Though exposing APIs is necessary to build on existing innovations and further their usage, it makes the systems and services vulnerable to security threats. In 2017, an insecure API Gateway was the cause of a terrible security breach at an American Credit Bureau, Equifax. So, why are API Gateways used at all?

Engineering 52

Engineering Collaborations Software Service 52

comeMakeit

JANUARY 24, 2023

Though exposing APIs is necessary to build on existing innovations and further their usage, it makes the systems and services vulnerable to security threats. In 2017, an insecure API Gateway was the cause of a terrible security breach at an American Credit Bureau, Equifax. So, why are API Gateways used at all?

Engineering 52

Engineering Collaborations Software Service 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Sarah Holliman

DECEMBER 19, 2018

According to Resilinc’s Eventwatch report , nearly 2,000 supply chain events took place in 2017, representing a 30 percent increase over 2016. In fact, more than half of businesses experienced a third party data breach in 2017 according to a study conducted by the Poneman Institute and Opus. These breaches cost U.S. Before joining A.T.

Sourcing 100

Sourcing Advisory Risk Management Risk Management 100

Perficient Digital Transformation

MAY 27, 2022

This piece was written in collaboration with Chandni Patel, Director of Financial Services and member of Perficient’s Digital Assets Working Group. Maintaining a service provider oversight program to address risks to service provider relationships. SEC Regulation.

Regulations 78

Regulations Management Banking Sales 78

Capgemini

AUGUST 23, 2022

Several pressures drive this need – from developing new products and services and improving their customer relationships, to enhancing recruiting and retention, identifying operational efficiencies, and making the organization more sustainable. One of our solutions is the Capgemini Columbia Delivery Center.

Advisory 52

Advisory Collaborations Government Flexibility 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52

SEBPO

NOVEMBER 15, 2023

Since SEBPO El Salvador’s launch in 2017, our teams have supported FUSATE in various ways. Providing these services ensures that the seniors know they are cared for and not alone. “A Read more… Services What we do. Seniors are often overlooked when people look to support causes, particularly around the holidays.

Out-Tasking 105

Out-Tasking Outsourcing Marketing Sales 105

Magellan Solutions

JANUARY 12, 2018

It is a big part of the society and affects how people buy goods and services. And just last year, Vend’s “2017 Retail Trends and Predictions” stated that “unique in-store experiences will flourish just as much as mobile payments solutions will”. It looks like retail is really booming. in 2015 was almost $500,000 million dollars.

Retail 60

Retail Service Sales Out-Tasking 60

Everest Group

MARCH 29, 2023

Read on to understand the new global capital market trends, the staying power of retail investors, and the impact on investment banks, asset and wealth managers, and service providers. As illustrated below, overall global equity issuance was stagnant from 2017-2019, while global debt issuance has been steadily rising since 2017.

Retail 52

Retail Marketing Banking Offshoring 52

Magellan Solutions

FEBRUARY 22, 2018

Most people who have never been in a call center or has never worked in a call center would not know that there are many types of call center services. Other reasons can be because they want to inquire about a certain product or service they want to avail. It is the same with disaster responses and emergency call center services.

Call Center 56

Call Center Service E-Commerce Insurance 56

Sourcing Captain

SEPTEMBER 21, 2021

The easiest way to ensure adherence to best project management practices is by utilizing services of a PMP certified professional. As we can see, most of these problems can be resolved through better project management practices.

Management 130

Management Sourcing Efficiency Collaborations 130

SourceFit

JUNE 13, 2019

trillion by 2030 if the country can leverage opportunities in digital technology and trade, including IT and business process outsourcing (IT-BPO) services. Digital trade is the production, distribution and sale of digitally-enabled products and services, including cross-border data flows. Digital Trade. Data Revolution.

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing Information Technology 52

Velocity Global

OCTOBER 28, 2022

IR35 dictates that “deemed” or “disguised” employees—contractors who would be classified as employees if they provided services directly to the client without an intermediary—should pay the same amount of income tax and NICs as employees. IR35 applies to: Workers who provide services through an intermediary. How Does IR35 Work?

Payroll 52

Payroll Regulations Right-Sizing Global Hiring 52