2018 BPO Business Development 
Magellan Solutions
JUNE 15, 2021
While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.
Magellan Solutions
MARCH 13, 2024
Then, in 2018, they expanded to the Philippines, setting up an additional outsourced customer service base in Cebu to further strengthen their global support capabilities. Contact us today for a consultation, and let’s unlock the potential of your business! Magellan Solutions - Call Center | BPO | KPO | Outsourcing
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Magellan Solutions
JUNE 1, 2021
In December 2018, they found out that 43 percent of email opens were via mobile. What does it mean for Non-voice BPO? Customers no longer need to wait for more than 2-8 hours to get a proper phone conversation because they can just email or message the concerns to the BPO company. It is the future of BPO. TALK TO US!
Magellan Solutions
MAY 21, 2021
Instead, you are sharing a part of it with a BPO company to yield positive results. Here are eCommerce tasks you can let your BPO partner take in: Service. Ecommerce Website Development and Maintenance. By allowing BPO companies to share the responsibilities of taking non-core processes, you are gaining access to various perks.
Magellan Solutions
JULY 11, 2021
Aside from telemarketing Philippines outbound call center service, Magellan Solutions could provide several BPO services like inbound call center and back-office support. CONS: Their specialization in SEO marketing and CRM development makes it hard for them to provide other BPO services. Konnektors. Executive Boutique.
Magellan Solutions
MAY 14, 2021
Consequently, BPO companies, specially in the Philippines , remain strong and continue to drive results despite the risk presented by Covid-19. However, despite the positive outlook and the perks of having a BPO, those who already have a traditional call center partner are getting tired and not being satisfied.
Magellan Solutions
MAY 11, 2021
Although the mortgage rate’s trend is in a downward spiral since 2018, it is on its lowest during the pandemic. The BPO company can assist you in your human resource task. Besides that, you can reduce the risk of any errors as some BPO companies are fully automated when it comes to processing documents. Long Process Time.
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