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When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. 2000 : The BPO industry contributed 0.075% to the country’s GDP. billion by 2022.
Based on 2018 PwC research titled “ Future of Customer Experience Survey ,” 32% of all customers worldwide said they would stop doing business with a brand they adored after just one negative encounter. Reduced Costs Outsourcing can save costs by having access to countries with lower labor costs.
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