Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. This will give you an idea how long an agent can work for your business.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

JUNE 17, 2019

Already serving companies in North America, Asia Pacific, and Europe, the Philippines established itself as an important offshoring service destination and international industry leader in voice-related work. The BPO industry is among the most vulnerable or high-risk sectors in terms of data breaches and cybersecurity threats.

Outsourcing 70

Outsourcing BPO Cybersecurity Call Center 70

Magellan Solutions

JUNE 5, 2021

This was when the Philippines were just starting to plant seeds in the BPO industry. 2018 recorded that KPO holds over 40% of the outsourcing market in the country. BPO companies in manila city and the KPO services offered. However, companies that engage in KPO offshore also typically do so in order to reduce costs.

Legal Services 52

Legal Services Pharmaceuticals Call Center BPO 52

Magellan Solutions

MAY 6, 2020

As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . In 2018, the multinational company sold its call center business , CATsa, to another global solution provider to divest its non-strategic assets. Bank of America.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

MAY 11, 2021

Although the mortgage rate’s trend is in a downward spiral since 2018, it is on its lowest during the pandemic. Good thing is that you can also outsource your back-office to an offshore company. The BPO company can assist you in your human resource task. It makes everything efficient at an affordable pricing. Long Process Time.

Outsourcing 52

Outsourcing BPO Call Center Banking 52

Magellan Solutions

MAY 21, 2021

Instead, you are sharing a part of it with a BPO company to yield positive results. Here are eCommerce tasks you can let your BPO partner take in: Service. By allowing BPO companies to share the responsibilities of taking non-core processes, you are gaining access to various perks. Sub-service. Website and Graphic Design.

Outsourcing 52

Outsourcing BPO Call Center Out-Tasking 52

Future of Digital Sourcing Nearshoring

FEBRUARY 18, 2020

Smartphone users already comprise 68% of Latin America, and the GSMA’s 2018 Mobile Economy report predicts that by as early as 2022, 90% of all Internet connections in the region will be through mobile devices. Tags: Latin America Business Process Outsourcing (BPO) Offshoring Nearshoring. Region: Latin America/Caribbean

E-Commerce 52

E-Commerce Banking Research Nearshoring 52

Magellan Solutions

AUGUST 2, 2021

An introduction to value propositions by BPO companies in Metro Manila. BPO Philippines serves with the promise of efficiency, flexibility, and improved productivity, just to name a few. This is also supported by the fact that the number of BPO offices keep growing. . billion in 2018 and significantly more in 2019.

BPO 52

BPO Outsourcing Call Center Healthcare 52

Future of Sourcing

JUNE 12, 2018

Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Egyptian BPO 2.0 is a reality. Pivot needed to realise potential.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Magellan Solutions

MARCH 8, 2018

A large percentage of BPO workers are into the contact center sub-sector. The monthly compensation of BPO employees is also very attractive. In 2015, the country’s BPO industry is at its highest peak. However, in 2016, it was predicted that the annual growth rate of the BPO industry has decreased.

BPO 75

BPO Call Center Offshoring Global Outsourcing 75