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Based on 2018 PwC research titled “ Future of Customer Experience Survey ,” 32% of all customers worldwide said they would stop doing business with a brand they adored after just one negative encounter. Reduced Costs Outsourcing can save costs by having access to countries with lower laborcosts.
As the top call center country of the world , the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low laborcost, and strategic location. 2018 : CCAP data showed that the number of BPO jobs grew by 5.1% billion in revenue. Dasmariñas City.
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