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Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers like India, China, and the Philippines in terms of financial viability. As a direct result of that experience, Premier BPO was formed to make that vision a reality. and other U.S.

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Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

Everest Group

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Future outlook for the CXM market.

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Mergers and Acquisitions: Navigating your BPO Through a Pandemic

VXI

In the Business Process Outsourcing services (BPO) industry, business industries in the thick of the pandemic have adopted customer service solutions to enhance client relations and improve quality assurance. The rising cost of employment has driven businesses to seek cost-effective BPO and call center outsourcing provider solutions.

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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1].

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What to expect from BPO companies in 2019?

Go4Customer

s good to be prepared for what is about to come tomorrow, but is it justified to compromise on today because of that? This question is a tricky one and fits rightly for the situation most of the business owners facing today.

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5 Reasons to Outsource BPO Service to India in 2021.

Go4Customer

The BPO service industry has experienced remarkable growth during the early times of the pandemic. As per the forecast and analysis made by Technavio, the global BPO market is projected to increase by USD 76.96 billion during 2019-2024, with a CAGR (compound annual growth rate) of 7.39 s BPO industry stands at USD 37.6

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E-COMMERCE SURGE IN COVID 19

Premier BPO

The Adobe Digital Economy Index declared that Americans spent $844 billion during the first twelve months of the pandemic, a 42% rise from 2019. According to a UNCTAD report titled “Covid 19 and E-Commerce – A Global Review”, the share of E-Commerce in global retail grew from 14 % to 17% from 2019 to 2020.