Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?
Everest Group
MAY 18, 2022
Konecta, acquired by Pacheco together with the company’s management team in 2019, is a leading tech-enabled end-to-end CX BPO player in the Spanish-speaking markets. Headquartered in Milan, it served more than 670 clients in 2021, generating revenue of approximately €980 million.
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