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There are many reasons for outsourcing software development projects, from filling skills gaps and getting ahead of incoming cyberthreats to solving the rising customer experience (CX) challenge. In 2016, the leading driver for using outsourcingservices , according to business executives, was to cut costs. The CX Factor.
To start off, what is Service Level Agreement (SLA)? SLA is an agreement between an internal or externalserviceprovider. There are three different categories of service level agreements: Service-based: The terms of service customers can expect are similar for all customers on a service-based service level agreement.
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