Remove 2019 Remove Regulations Remove Third Party Outsourcing
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Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

We have noted several new technical support locations being set up in Sub-Saharan Africa by third-party outsourcing providers serving European and other English-speaking global markets. For example, Nigeria released its Nigerian Data Protection Regulation 2019, which is aligned with EU GDPR.

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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

You can avoid this circumstance by having a BPO partner that has strict regulations when hiring agents. Your third-party outsourcing provider should provide a fast promotion to agents that provide a great performance for your company. Here’s the average attrition rate of the BPO industry in the past decade: Year.