Magellan Solutions

FEBRUARY 4, 2021

Yet according to an online job portal, the BPO industry is the top hiring sector for 2020. With 23% hiring activity in 2020. What to Expect in the Philippines Call Center Scene. Contact centers in the Philippines showed an impressive growth in this sector.

Call Center 40

Call Center BPO Contact Center Outsourcing Outsourcing 40

Future of Sourcing

JUNE 12, 2018

The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. With more delivery points from which to choose it is clearly an investor’s market when it comes to contact center outsourcing.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 17, 2021

Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. in-house contact centers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59