Remove 2020 Remove Contact Center Outsourcing Remove Nearshoring
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On the Cusp or Not: Six Front Office BPO Locations to Watch

Future of Sourcing

In fact, while these five markets have done an excellent job in pioneering the offshoring business model, there are also many locations that are acting iconoclastically, by forging their own path in global front-office Business Process Outsourcing (BPO). Those that get it right will reap significant economic benefits.

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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Blue Ocean

Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.