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Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to externalserviceproviders. According to Deloitte's 2020 Global Outsourcing Survey, 70% of companies cite cost reduction as a primary reason for BPO adoption.
Another survey , CGS’ 2020 Business Process Outsourcing Trends (which covers IT/software projects, including accounting or manufacturing and beyond), found that 45% of executive respondents cited improving the customer experience as their primary motivation for outsourcing, while 36% said it was cost-cutting.
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