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2021 was a milestone year for GlobalBusinessServices (GBS) with most enterprises reporting the model exceeded expectations for globalbusinessservices solutions and delivery. GBS leaders will need to rethink how best to control operatingcosts. We expect an average wage increase of 8.1%
The project required a shift from on-premise systems to a 100% cloud platform while reducing operationalcost and, at the same time, enabling greater capabilities and scalability. In 2020, the company still handled many of its cash collection frameworks manually, with limited standardization, and room for improvement was recognized.
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