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Moreover, insurance companies can save costs when they hire an outsourcing provider specializing in customer service support. As stated by the XM Institute 2020 Insight Report , 89% of businesses that provide “significantly above average” customer experience outperform their rivals financially. when outsourcing.
As the top call center country of the world , the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low laborcost, and strategic location. The Philippines has always been in a tight race with India as the best BPO services provider in the world.
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