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Three-fourths of them ( 75%) are more reliant on RPA compared with their pre-pandemic operations Moving to RPA-as-a-Service Traditional RPA is software that mimics human digital behavior. Compared to 2020, 75% of SMBs have increased their IT budgets by an average of 34%.
2020: The Covid-19 pandemic dramatically impacted the Philippine contact center industry, which forced local agents to opt for a work-from-home set up to create a socially-distanced work environment. Cheaper labor and operationalcosts. In fact, the cost of labor in the Philippines is almost half of that in the US or UK.
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