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By creating software robots (“bots”), businesses can easily automate basic, repetitive tasks. RPA has proven to offer many advantages: in addition to cutting operational costs through process efficiencies, it boosts worker productivity while increasing satisfaction and retention.
Moreover, insurance companies can save costs when they hire an outsourcing provider specializing in customer service support. As stated by the XM Institute 2020 Insight Report , 89% of businesses that provide “significantly above average” customer experience outperform their rivals financially. when outsourcing.
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