Everest Group

MAY 13, 2022

Top Global RPO Services After experiencing a severe contraction in 2020, providers saw a sharp jump in Global RPO Services demand in 2021 in the wake of the Great Resignation. LEARN MORE ABOUT Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA. Our Latest Thinking. Learn More.

Outsourcing 130

Outsourcing Service Marketing 130

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 173

Research Service Cybersecurity Banking 173

The Global Small Business Blog

FEBRUARY 16, 2022

Today, the company’s in-home and alternate-site nursing services can be found in more than 60 countries. The company was acquired by LabCorp’s drug development business, Covance in July, 2020, further expanding Covance’s decentralized clinical trials capabilities globally, enabling recruitment and increasing access to trials.

Collaborations 246

Collaborations Service 246

Everest Group

APRIL 3, 2023

CFO VIEW THE FULL REPORT

Marketing 130

Marketing Banking Accounting Finance 130

Everest Group

AUGUST 31, 2022

Top Data and Analytics (D&A) Services Global macroeconomic conditions indicate the rising probability of a recession. Service providers can help enterprises meet their objectives by formulating a vision for D&A, modernizing the D&A landscape, and providing the right talent and skill sets to achieve business outcomes.

Analytics 147

Analytics Service Marketing Research 147

Everest Group

JANUARY 5, 2024

Accenture aims to enhance its supply chain prowess by acquiring after-sales services provider OnProcess Technology. The deal can create opportunities for both firms, their clients, and the overall supply chain business process services market. The below exhibit outlines Accenture’s inorganic investments since May 2020.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Everest Group

SEPTEMBER 30, 2021

Related Content IT Security Services PEAK Matrix® Assessment 2020 Cybersecurity Risk Management in a Post-Pandemic Era | Blog. Senior Consultant. Vice President. Everest Group. Abhishek Singh. Everest Group. Register for the Webinar.

Cybersecurity 236

Cybersecurity Risk Management Risk Management Marketing 236

Everest Group

NOVEMBER 1, 2021

Amy has had a front row seat to procurement transformation as both practitioner and an advisor, and she is currently focused on services categories. Amy answers service-specific questions about: The roles and industries where labor shortages are the greatest – and therefore the potential price increases are the highest.

Service 130

Service Research Sourcing Automation 130

Everest Group

JUNE 17, 2022

Top IT Managed Security Services: MSS Providers The pandemic has accelerated the pace of digital transformation, specifically the rise in adoption of cloud, hybrid environments, and other emerging technologies. Market Insights™ Hosted Private Cloud Services – PEAK Matrix Assessment and Profiles Compendium. Learn More. Learn More.

Management 130

Management Service Cybersecurity Research 130

Everest Group

NOVEMBER 15, 2022

Top UK Contingent Staffing Services The UK contingent staffing industry was contracted by the pandemic in 2020, and the use of contingent staffing plummeted throughout the country. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. LEARN MORE ABOUT Top Service Providers. Our Thinking.

Service 130

Service Sourcing Managed Services Marketing 130

Groove Technology

JUNE 6, 2022

percent CAGR from 2020 to 2027. Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. 5G Wireless Technology.

Service 130

Service E-Commerce Retail Out-Tasking 130

Everest Group

JUNE 29, 2022

Talent management has emerged as a major reason of enterprises’ dissatisfaction with IT services and technology providers, as attrition impacts project timelines, cost and quality. This study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services.

Service 130

Service Research Information Technology Engineering 130

Everest Group

AUGUST 3, 2022

Top US Contingent Staffing Services While the US contingent staffing industry sustained its growth momentum through 2019, the COVID-19 pandemic disrupted the industry in 2020, and the use of contingent staffing plummeted across the country. LEARN MORE ABOUT Contingent Staffing Services . Our Thinking. Learn More. Learn More.

Service 130

Service Insurance Engineering Banking 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

MARCH 21, 2022

Engineering service providers who demonstrated critical capabilities to enterprises over the past pivotal year are now being recognized for their leadership with the 2022 PEAK Matrix Service Provider of the Year awards in engineering services. During this time, a few engineering service providers stood out as top providers.

Engineering 130

Engineering Service Software Research 130

Everest Group

APRIL 6, 2022

DALLAS, April 6, 2022 — Swapna Allapur has joined Everest Group—a global research firm focused on strategic IT, business services, engineering services and sourcing—as chief people officer. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Human Resources 246

Human Resources Research Engineering Sourcing 246

31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. Primary Managed Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

Everest Group

JUNE 1, 2022

ADP, Teleperformance, Accenture, Concentrix and Sitel Group take Top 5 spots among world’s largest third-party BPS providers DALLAS, June 1, 2022 — Everest Group today released the eighth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS).

Service 130

Service Business Process Outsourcing Research BPO 130

Everest Group

MARCH 30, 2022

1 spot on the list of Top 15 Engineering Services Providers. Everest Group—a research firm focused on strategic IT, engineering services, business services and sourcing—today announced the winners of the 2022 Engineering Services PEAK Matrix Provider of the Year. Capgemini, HCL Technologies and TCS tie for the No.

Engineering 130

Engineering Service Research Sourcing 130

Perficient Digital Transformation

MARCH 1, 2022

Forrester has included Perficient in its Now Tech: Oracle Apps Implementation Services Providers, Q1 2022 report. This report is an overview of 25 Oracle apps implementation services providers. How a Strong Oracle Apps Implementation Services Provider Can Help. Be technology partners and innovation partners…[and].

Service 119

Service Manufacturing Healthcare Analytics 119

Simplr

SEPTEMBER 30, 2021

Simplr’s State of Ecommerce Customer Service 2021 report reveals costly gaps across nearly 1,500 online brands. As the demand for online shopping skyrocketed in 2020 and 2021, customer service has become one of the most critical aspects of ecommerce business. Where is ecommerce customer service falling short?

Customer Service 98

Customer Service Service Research Customer Support 98

Forrester Digital Transformation

OCTOBER 15, 2021

As in 2020, mutuals and challengers (banks founded as alternatives to traditional banks) offer the best experiences across Europe.

Banking 130

Banking Customer Service Service 130

Everest Group

MAY 3, 2022

5G emerges as fastest-growing segment of engineering services market, with 30% annual growth rate forecast for the next four to five years. Both telecom companies and other enterprises are gearing up for 5G, which is driving a growth boom in the 5G engineering services industry as well, according to Everest Group.

Engineering 130

Engineering Marketing Service Advisory 130

Redial

MARCH 12, 2021

As the world continues to move on through the Covid-19 period, some constants cannot be ignored; the use of call center customer service has become a critical factor in winning the battle to stay at the top of relevancy. Focusing on what matters the most, your business and every customer. Putting the customer experience right at the top.

Call Center 130

Call Center Customer Service Retail Service 130

Perficient Digital Transformation

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. GM Financial will share how it continues to focus on the customer, while Adobe will discuss what all financial services companies can do to become “experience makers.”

Banking 113

Banking Service Analytics Research 113

Go4Customer

SEPTEMBER 24, 2021

Living in the year 2020, you must have experienced the encounter with AI in your daily life chores. One of such is the implementation of AI customer care service. It could be either the suggestion of replies to messages on LinkedIn or gaining the support from the help section of Swiggy.

Service 98

Service 98

Groove Technology

OCTOBER 14, 2024

Software testing outsourcing is the practice of outsourcing software testing services to specialized companies. Important criteria to consider include: the company's reputation and experience, technical capabilities, scope of services provided, quality of customer service, and value for money. trillion in 2020.

Software 130

Software Outsourcing Service E-Commerce 130

Everest Group

APRIL 6, 2022

Industry giants are investing big in this space, and it is creating new opportunities for service providers to build feature-packed solutions for their customers entering the Meta world. Aiming to overcome this deficiency, Decentraland came into existence in 2020. Opportunities for eCommerce service providers in this meta wave.

Design 246

Design Cybersecurity Service Research 246

Everest Group

MARCH 29, 2023

Read on to understand the new global capital market trends, the staying power of retail investors, and the impact on investment banks, asset and wealth managers, and service providers. Similarly, global debts in capital markets witnessed a significant increase in borrowing levels from the first to the third quarters of 2020.

Retail 130

Retail Marketing Banking Offshoring 130

Perficient Digital Transformation

NOVEMBER 8, 2021

Bo Berg is a director in Perficient’s financial services practice. At Perficient, I’m a director in the financial service practice. How do you think it will change the way financial services organizations operate? Bo and his son, Aleksander, skiing in Mammoth, CA, 2020. Denmark, Dogs, & DJing. Where were you born?

Service 126

Service Banking Advisory Retail 126

Everest Group

SEPTEMBER 28, 2021

Payer margins spiked in Q2 of 2020—rising from 2.6% Then, in the second half of 2020, operating and net income dropped to 2.5% Payers profiled in the report include Anthem, Centene Corporation, Cigna, CVS Aetna, Health Care Service Corporation (HCSC), Highmark, Humana, Kaiser Permanente, Molina Healthcare and UnitedHealthcare.

Healthcare 130

Healthcare Robotics Process Automation Automation Government 130

Everest Group

APRIL 7, 2022

The entire world responded to the sudden arrival of the pandemic in early 2020 by setting up mandates and reflex policies to keep people from gathering and exacerbating the virus. After few initial hiccups, almost all the major global service delivery geographies e.g., India, Philippines, Poland etc.

BPO 130

BPO Service E-Commerce Government 130

Everest Group

OCTOBER 14, 2021

trillion on engineering in 2020, and more than one-third of that spend was on software product engineering. Software product engineering has been the fastest growing segment of engineering spending over the last four years and was the only segment to witness positive growth in 2020, even as overall global engineering spend declined by 2%.

Engineering 130

Engineering Software Cybersecurity Nearshoring 130

Automation Anywhere

JULY 20, 2021

It’s data that could help you deliver better customer services, market better to existing customers and prospects, aid in enhancing existing products as well as new product design and development, stay on top of quality, and ultimately improve your business's bottom line by boosting the overall customer experiences. What data is that?

Customer Service 110

Customer Service Service Robotics Process Automation Customer Support 110

Everest Group

OCTOBER 19, 2023

Surging inflation, the recessionary environment, and geopolitical instability, coupled with the volatility that the pandemic left the enterprises in, have increased enterprises’ openness to leverage third-party service provider support for their finance functions.

Finance 162

Finance Accounting Outsourcing Advisory 162

Forrester Digital Transformation

MARCH 27, 2023

In the prior Forrester Wave™ evaluation on contact-center-as-a-service (CCaaS) providers in August of 2020, AI was mentioned offhand a few times. It was not, however, a factor in the Wave scoring at all. A few years changed everything.

Service 130

Service Customer Service 130

Hyland

JANUARY 30, 2023

This is a summary of the Hyland-sponsored webinar Content Fuels Your Anywhere-Work Strategy: Top Trends Shaping the Content Services Market , featuring guest speaker Cheryl McKinnon, Principal Analyst, Forrester Research. Cheryl McKinnon , a principal analyst with Forrester, studies the evolution of content services.

Marketing 97

Marketing Service Analytics Research 97