Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Automation Anywhere

OCTOBER 8, 2021

SoftwareReviews , a division of IT research and advisory firm Info-Tech Research Group , has published its 2021 Robotic Process Automation Data Quadrant Awards. And Automation Anywhere has been named a gold medalist—one of three software vendors to receive a gold medal from SoftwareReviews.

Automation 97

Automation Robotics Process Automation Advisory Research 97

WebCreek

APRIL 6, 2021

While there is no magic crystal ball to predict all that will happen in IT and tech in 2021, we do have something close: data. Explore with us some of our data-driven IT and tech predictions and trends for 2021, and let us know what you think 2021 has in store. In 2021, the worldwide AI software market is predicted to grow 54%.

Cybersecurity 96

Cybersecurity Healthcare Insurance Nearshoring 96

CGS Inc

OCTOBER 14, 2021

10/14/2021. New York, NY – October 14, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today that it is the recipient of the 2021 Customer Experience Innovation Award for Business Process Outsourcing (BPO) Solutions.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

31 West

JANUARY 11, 2021

Automation: This feature fixes the issues urgently when a customer complains about an issue. Due to its automation feature, it initiates lead tracking, automatically processes sales, brings the information of agents. Both customers and employers are fond of Freshservice for its automated internal process and SLA.

Software 130

Software Management Customer Service Sourcing 130

Everest Group

JANUARY 10, 2023

DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group.

Outsourcing 130

Outsourcing Management Advisory Global Outsourcing 130

Automation Anywhere

AUGUST 10, 2021

It is increasingly clear that it takes a portfolio of technologies to succeed at intelligent automation. Only 6% of businesses are not considering using RPA for their intelligent automation strategies. What is intelligent automation ? That automation technology could be RPA. Reality is much different from this ideal.

Automation 98

Automation Robotics Process Automation Insurance Finance 98

Simplr

OCTOBER 19, 2021

We’ve got you covered with the latest chatbot statistics for 2021. Read on as we share the latest stats and trends you need to know about chatbots in 2021. A human touch is more helpful than an automated bot in certain use cases, especially when it comes to nuanced or delicate interactions such as payment disputes.

Sourcing 96

Sourcing Sales Customer Service Retail 96

Automation Anywhere

MARCH 10, 2022

million workers quit their jobs in December 2021, according to the Labor Department’s latest Job Openings and Labor Turnover report , ending a record-breaking year when more than 47 million people voluntarily left their jobs. And intelligent automation has a role to play in each one of them. More than 4.3

Automation 98

Automation Robotics Process Automation Out-Tasking Jobbing 98

Everest Group

NOVEMBER 16, 2022

DALLAS, November 16, 2022 — Although task mining software solutions are in the early stages of enterprise adoption, the market is growing at an exponential pace—recording 85% to 95% compound annual growth between 2020 and 2021. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Automation Anywhere

MAY 19, 2021

Your human resources department (HR) is more than ready for an automation overhaul. Small a wonder that HR departments are accelerating the adoption of Robotic Process Automation (RPA) solutions, particularly intelligent automation, which is RPA embedded with artificial intelligence (AI).

Automation 98

Automation Payroll Robotics Process Automation Out-Tasking 98

Globalization Partners

FEBRUARY 10, 2022

Recruitment automation platforms can provide the innovation, efficiency, and advancement companies seek when looking to expand globally and achieve that edge. A recruitment automation platform is a tool that automates tasks within the recruitment process that were once completed manually. Boost diversity efforts .

Global Hiring 105

Global Hiring Automation Global Recruiting Out-Tasking 105

Forrester Digital Transformation

SEPTEMBER 29, 2021

It took place in Munich between 7-12 September 2021. Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Management 246

Management Government Automation 246

Forrester Digital Transformation

DECEMBER 22, 2021

I began my latest career adventure with Forrester in November, 2021. When did you join Forrester? The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things.

Research 246

Research Analytics Automation 246

Forrester Digital Transformation

FEBRUARY 17, 2022

This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […]. Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 And they have been busy.

Research 246

Research Customer Service Automation Service 246

Automation Anywhere

APRIL 29, 2021

And 86% of the businesses surveyed said AI will be a “mainstream technology” for them in 2021. With Robotic Process Automation (RPA) in particular, the benefits of integrating with AI technology are considerable.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Planergy Software

SEPTEMBER 24, 2021

They need to understand emerging technologies such as artificial intelligence, data analytics, and robotic process automation. While Deloitte found that cutting costs remained the number one priority for respondents In its Q2 2021 survey of CFOs, finding ways to increase liquidity was a close second. Managing Cash Flow. Find Out How.

Finance 97

Finance Collaborations Robotics Process Automation Flexibility 97

Everest Group

MAY 16, 2022

In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals. Rest of Europe” (excludes U.K.)

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

CGS Inc

NOVEMBER 18, 2021

11/18/2021. NEW YORK, NY, November 18, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today unveiled new insights from its 2021 CGS Workplace Learning Trends Survey. percent from September 2020 to September 2021. consumers in September 2021.

Jobbing 98

Jobbing Flexibility Outsourcing Government 98

Everest Group

SEPTEMBER 8, 2022

According to Everest Group, nearly a quarter of the tech role vacancies in insurance went unfilled in 2021. Insurance companies faced a growing labor shortage before the pandemic, but now the challenge of hiring and retaining skilled workers is even more significant. Filling these roles is increasingly difficult.

Insurance 130

Insurance Automation Service 130

Automation Anywhere

JANUARY 5, 2022

In 2021, we saw the definitive marriage between AI and Robotic Process Automation (RPA). Commonly referred to as “intelligent automation,” RPA + AI has a lot more functionality and versatility than basic RPA. We’ll also touch on the other big trend of 2021: the move of RPA to the cloud. It’s natural.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Zinnov

FEBRUARY 28, 2022

In 2021, Digital Services firms saw a record flow of Private Equity (PE) investments with a substantial number of deals. In fact, according to Zinnov’s strategic analysis, the deal momentum for Digital Services market continued post the second half of 2020, while a staggering 200+ deals were observed in 2021.

Service 93

Service Nearshoring Cybersecurity Offshoring 93

Automation Anywhere

MAY 10, 2021

On April 6, 2021, an important rule went into effect after a year of delay due to the pandemic that almost certainly impacts your business. And here is where automation comes into play. RPA can automate and streamline many processes. Automation offers relief. Employee or contractor? Breathe Easier with RPA. GET A DEMO.

Automation 96

Automation Robotics Process Automation Out-Tasking Insurance 96

Groove Technology

NOVEMBER 23, 2021

The reasons for choosing a mobile application development are as follows: Automate a business with mobile applications. According to statistics, more than 90% of users use mobile devices to interact with different applications. The flexibility of mobile applications. Communicate with users through mobile applications. Virtual sales platform.

E-Commerce 130

E-Commerce Design Sales Flexibility 130

Premier BPO

JULY 12, 2024

This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. Let’s explore how Automation can contribute to mitigating employee burnout!

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Automation Anywhere

MARCH 24, 2022

As with other regions worldwide, in the Asia-Pacific and Japan (APJ) region, we see an accelerated rate of change when it comes to the use of intelligent automation. Intelligent automation can break down siloes and deliver to the agent all the necessary information quickly and efficiently. What is hyperautomation?

Automation 72

Automation Robotics Process Automation Efficiency Insurance 72

Automation Anywhere

OCTOBER 6, 2021

As with larger enterprises, small and medium-sized businesses (SMBs) are discovering that automation is essential for staying competitive in uncertain economic times. Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. EXPERIENCE AUTOMATION 360. Move Up to the Cloud.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

Everest Group

SEPTEMBER 28, 2021

In Q1 2021, healthcare payers reported substantial profits (4.1%) as higher enrollment in government plans drove strong revenue growth, especially for Medicare Advantage (MA) plans, though commercial enrollment was still below pre-pandemic levels. In H1 2021, healthcare payers continued the modernization quest.

Healthcare 130

Healthcare Robotics Process Automation Automation Government 130

Everest Group

SEPTEMBER 29, 2022

Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others. Market Insights™ Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers. Market Insights™ Best Practices for Conversational AI Solutions. Learn More. Learn More. Learn More. What is the PEAK Matrix®?

Automation 147

Automation Research Marketing Sales 147

Automation Anywhere

JUNE 23, 2022

The number of successful cyberattacks is up, with 4,145 publicly disclosed breaches in 2021 alone. Although not specifically designed for cybersecurity use cases, intelligent automation can be used to fill in the cracks between all the other tools. With intelligent automation. And deploying automation and AI pays off—big time.

Cybersecurity 72

Cybersecurity Automation Robotics Process Automation Banking 72

IBM Services

OCTOBER 3, 2023

But there’s good news: by modernizing their cybersecurity strategy with automation and AI technologies , businesses can help reduce costs and minimize time to identify and contain breaches. The cost of vulnerability It’s easy to see why retail and consumer goods industries present so compelling a target for attackers.

Retail 85

Retail Automation E-Commerce Cybersecurity 85

Transperfect

SEPTEMBER 17, 2021

Based on our research, here are some of the top e-commerce insights in 2021 and how your company can capitalize on them. AI is best used for automating repetitive tasks and procedures. Gaining insights into trends can be tricky, especially when they’re so quick to change. The Direct-to-Consumer Approach.

E-Commerce 91

E-Commerce Inventory Management Retail Sales 91

Perficient Digital Transformation

JANUARY 17, 2023

Robotic Process Automation (RPA) is the method through which a software bot automates repetitive, high-volume, rule-based, and trigger-driven processes using a combination of automation, computer vision, and machine learning. . billion in 2021 to $6.5 Know What Needs to Be Automated . Automate in Stages .

Robotics Process Automation 64

Robotics Process Automation Automation Government Administrative 64

Everest Group

NOVEMBER 1, 2021

Everest Group expects a sharp recovery in the RPO market in 2021 and beyond. Rapid growth in 2021 and beyond will be led by increased adoption from new industries such as fast-growing tech, retail, services, and government/public sector. as enterprises rebuild their businesses and resume hiring activity.

Outsourcing 130

Outsourcing Marketing Pharmaceuticals Global Recruiting 130