Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Automation Anywhere

OCTOBER 8, 2021

SoftwareReviews , a division of IT research and advisory firm Info-Tech Research Group , has published its 2021 Robotic Process Automation Data Quadrant Awards. And Automation Anywhere has been named a gold medalist—one of three software vendors to receive a gold medal from SoftwareReviews.

Automation 97

Automation Robotics Process Automation Advisory Research 97

Everest Group

JUNE 29, 2022

Talent management has emerged as a major reason of enterprises’ dissatisfaction with IT services and technology providers, as attrition impacts project timelines, cost and quality. This study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services.

Service 130

Service Research Information Technology Engineering 130

CGS Inc

OCTOBER 14, 2021

10/14/2021. Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 147

Management Service Analytics Research 147

Everest Group

JANUARY 10, 2023

DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group.

Outsourcing 130

Outsourcing Management Advisory Global Outsourcing 130

Everest Group

SEPTEMBER 16, 2022

Top ServiceNow Services PEAK Matrix® Assessment 2022 Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Our Thinking. Market Insights™ The Low-code/No-code Technology Provider Landscape. Learn More.

Service 130

Service Engineering Marketing Research 130

WebCreek

APRIL 6, 2021

While there is no magic crystal ball to predict all that will happen in IT and tech in 2021, we do have something close: data. Explore with us some of our data-driven IT and tech predictions and trends for 2021, and let us know what you think 2021 has in store. In 2021, the worldwide AI software market is predicted to grow 54%.

Cybersecurity 96

Cybersecurity Healthcare Insurance Nearshoring 96

Simplr

OCTOBER 19, 2021

We’ve got you covered with the latest chatbot statistics for 2021. When used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Read on as we share the latest stats and trends you need to know about chatbots in 2021. Reread the first part of that sentence.

Sourcing 96

Sourcing Sales Customer Service Retail 96

Premier BPO

JULY 12, 2024

This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Groove Technology

OCTOBER 14, 2024

Software testing outsourcing is the practice of outsourcing software testing services to specialized companies. Important criteria to consider include: the company's reputation and experience, technical capabilities, scope of services provided, quality of customer service, and value for money. Agile, DevOps).

Software 130

Software Outsourcing Service E-Commerce 130

Everest Group

NOVEMBER 16, 2022

DALLAS, November 16, 2022 — Although task mining software solutions are in the early stages of enterprise adoption, the market is growing at an exponential pace—recording 85% to 95% compound annual growth between 2020 and 2021. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Automation Anywhere

OCTOBER 6, 2021

As with larger enterprises, small and medium-sized businesses (SMBs) are discovering that automation is essential for staying competitive in uncertain economic times. Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. RPA functionality is accessed from a standard web browser.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

Automation Anywhere

AUGUST 10, 2021

It is increasingly clear that it takes a portfolio of technologies to succeed at intelligent automation. Only 6% of businesses are not considering using RPA for their intelligent automation strategies. What is intelligent automation ? That automation technology could be RPA. Reality is much different from this ideal.

Automation 98

Automation Robotics Process Automation Insurance Finance 98

Everest Group

DECEMBER 24, 2024

Hence, they are turning to analytics and AI services specialists to serve their needs. In this report, we present an assessment and detailed profiles of 22 analytics and AI services specialists featured on the analytics and AI services specialists PEAK Matrix. LEARN MORE ABOUT Top Service Providers

Analytics 130

Analytics Service Marketing Design 130

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 billion in 2021 to $557.10 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. Cloud, Automation, and Outsourcing.

Managed Services 130

Managed Services Management Service Administrative 130

Automation Anywhere

MARCH 10, 2022

million workers quit their jobs in December 2021, according to the Labor Department’s latest Job Openings and Labor Turnover report , ending a record-breaking year when more than 47 million people voluntarily left their jobs. And intelligent automation has a role to play in each one of them. More than 4.3

Automation 98

Automation Robotics Process Automation Out-Tasking Jobbing 98

Everest Group

SEPTEMBER 8, 2022

According to Everest Group, nearly a quarter of the tech role vacancies in insurance went unfilled in 2021. According to Ronak Doshi , VP of IT services at The Everest Group, only 4 percent of millennials are interested in working in insurance technology roles because they perceive the industry as slow to adopt innovative technologies.

Insurance 130

Insurance Automation Service 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. We saw wages increase significantly in 2021, many by 10% and more. Action #2 – Reset Expectations on Cost Arbitrage from the GBS Model.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Automation Anywhere

JANUARY 5, 2022

We chat with AI bots when seeking customer services from the biggest brands in every industry. In 2021, we saw the definitive marriage between AI and Robotic Process Automation (RPA). Commonly referred to as “intelligent automation,” RPA + AI has a lot more functionality and versatility than basic RPA. It’s natural.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Groove Technology

APRIL 6, 2022

In 2021, we will see a shift in healthcare technology development. As a result, the focus of healthcare in 2021 will be on improving patient experience and medicine’s effectiveness. Remote patient monitoring will continue to improve in 2021. It will likely be one of the most extensive areas in which AI will evolve in 2021.

Healthcare 26

Healthcare Service Pharmaceuticals Insurance 26

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Analytics 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Automation Anywhere

APRIL 29, 2021

And 86% of the businesses surveyed said AI will be a “mainstream technology” for them in 2021. According to CapGemini , the top reasons that customers are adopting banking services from non-traditional players are low cost (70%), ease of use (68%), faster service (54%), better features (39%), and more personalized products (39%).

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Everest Group

OCTOBER 6, 2021

Meet the Contact Center as a Service (CCaaS) operated on the cloud. With increasing customer expectations of service and support, improved contact center technology has been a key enabler of seamless service delivery. How CCaaS impacts customer experience?

Service 130

Service Analytics Flexibility Automation 130

CGS Inc

NOVEMBER 18, 2021

11/18/2021. NEW YORK, NY, November 18, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today unveiled new insights from its 2021 CGS Workplace Learning Trends Survey. percent from September 2020 to September 2021. consumers in September 2021.

Jobbing 98

Jobbing Flexibility Outsourcing Government 98

Forrester Digital Transformation

FEBRUARY 17, 2022

This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […]. Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 And they have been busy.

Research 246

Research Customer Service Automation Service 246

Groove Technology

NOVEMBER 23, 2021

Consumers demand the freedom to buy goods and services anytime, anywhere, even on the go. The reasons for choosing a mobile application development are as follows: Automate a business with mobile applications. If you are not sure about your capabilities, leave it to professional service providers. Virtual sales platform.

E-Commerce 130

E-Commerce Design Sales Flexibility 130

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 130

Management Service Marketing Analytics 130

Everest Group

NOVEMBER 28, 2023

Automation, digital platforms, and data and analytics are the most prominent areas that have garnered considerable investment attention during this transformation era. Service provider partners have heavily invested in developing broader capabilities and solutions to tap into the growing technology adoption demands from MGAs.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Groove Technology

OCTOBER 21, 2021

Online research of the most used libraries and frameworks among developers worldwide, as of 2021 by Statista shows that 34.2 Most used libraries and frameworks among developers, worldwide, as of 2021: Often described as the best development framework built by Microsoft,NET has been on the market for over 2 decades. Feeling excited?

Service 130

Service Software E-Commerce Supply Chain Management 130

Groove Technology

OCTOBER 21, 2021

Online research of the most used libraries and frameworks among developers worldwide, as of 2021 by Statista shows that 34.2 Most used libraries and frameworks among developers, worldwide, as of 2021: Often described as the best development framework built by Microsoft,NET has been on the market for over 2 decades. Feeling excited?

Service 130

Service Software E-Commerce Supply Chain Management 130

Everest Group

SEPTEMBER 29, 2022

Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others. Market Insights™ Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers. LEARN MORE ABOUT Top Service Providers. Learn More. Learn More. What is the PEAK Matrix®?

Automation 147

Automation Research Marketing Sales 147