Remove 2021 Remove Automation Remove Sourcing
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Linux and Hyland: Partnering for open source success

Hyland

We’re also a gold sponsor and attendee at the Linux Foundation’s Open Source Summit Europe , 13–16 September. Held in Dublin this year and available virtually, the Open Source Summit is the premier event for open source developers, technologists and community leaders. Hyland’s open source journey.

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Scaling Intelligent Automation: Can It Solve the Talent War? | Webinar

Everest Group

Scaling Intelligent Automation: Can It Solve the Talent War? October 19, 2021 |. A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. How are automation solutions being leveraged to address talent and productivity concerns?

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Outsourcing Demand Held Steady in Q4 2021 as Global Sourcing Industry Exhibited Modest Signs of Post-COVID Recovery | Press Release

Everest Group

In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals. Rest of Europe” (excludes U.K.)

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Top 10 Help Desk Management Software For 2021

31 West

Automation: This feature fixes the issues urgently when a customer complains about an issue. Microsoft Dynamics 365 Customer Service: Image Source: Vimeo. Due to its automation feature, it initiates lead tracking, automatically processes sales, brings the information of agents. Zendesk: Image Source: growthdot.com.

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21 Chatbot Statistics for 2021

Simplr

We’ve got you covered with the latest chatbot statistics for 2021. Read on as we share the latest stats and trends you need to know about chatbots in 2021. A human touch is more helpful than an automated bot in certain use cases, especially when it comes to nuanced or delicate interactions such as payment disputes.

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Customer Experience Management (CXM) Outsourcing Spiked 12-14% in 2021 as Enterprises Doubled Down on Delivering Digital Experiences to Customers—Everest Group

Everest Group

DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group. This drives maximized operational and financial performance and transformative experiences.

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How to Use a Recruitment Automation Platform to Improve Global Hiring

Globalization Partners

Recruitment automation platforms can provide the innovation, efficiency, and advancement companies seek when looking to expand globally and achieve that edge. A recruitment automation platform is a tool that automates tasks within the recruitment process that were once completed manually. Boost diversity efforts .