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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating. Accessibility and Self-Service for a More Patient-Centric Experience Patients want to be in control throughout their patient journey.

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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1].

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Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. in 2021 and is predicted to increase at a CAGR of 8.77% by 2026. IT products and services exports to over 120+ countries – MOIT. – Statista. and other U.S.

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Will Service Delivery Change in the IT BPO Industry If They Say Goodbye to WFH?

Everest Group

To keep the IT BPO industry running seamlessly, government guidelines for on-site working were relaxed worldwide so employees could work from home. After few initial hiccups, almost all the major global service delivery geographies e.g., India, Philippines, Poland etc. Restoring pre-pandemic economic activity.

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Top Cities With BPO Growth For 2023 

Redial

Poland is a rising star in the BPO industry, and with good reason. With highly skilled labour, a strong and growing economy, and an efficient transportation infrastructure , this country is poised to become a serious contender in the BPO sector. and other Western countries, Poland offers a compelling business case for BPO. .

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Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

Everest Group

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector.

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Benefits And Risks in Outsourcing F&A Services

Premier BPO

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.