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7 Popular Business Process Outsourcing Trends

Pure Moderation

Business process outsourcing, or BPO, continues to become a lucrative industry. In 2021, its market value was USD 245.9 Business process outsourcing trends have significantly evolved in the last few years in response to such demands from companies. Focus On Omnichannel Customer Services.

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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1]. 1] [link]. [2] 2] [link]. [3]

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Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

Everest Group

Global CXM provider Comdata offers end-to-end management solutions (acquisition, retention, customer service, technical support, and credit collection) in 30 languages across four continents and 21 countries with its network of 50,000-plus agents. Combined entity. Future outlook for the CXM market.

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CGS Receives 2021 Customer Experience Innovation Award

CGS Inc

10/14/2021. Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

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Everest Group Unveils 8th Annual Business Process Services Top 50 | Press Release

Everest Group

ADP, Teleperformance, Accenture, Concentrix and Sitel Group take Top 5 spots among world’s largest third-party BPS providers DALLAS, June 1, 2022 — Everest Group today released the eighth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS).

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Everest Group Unveils 9th Annual Business Process Services Top 50

Everest Group

DALLAS, JUNE 8, 2023 — Everest Group today released the ninth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS). Service providers’ ability to quickly figure out a way to ride this wave of disruption will define their future success.”

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RAYA CXers Dazzle at the 16th Annual 2021 Contact Center World Awards

Raya Contact Center

In addition, RCX was awarded in two corporate categories, which were Best in Customer Service and Best Home/Remote Agent Program, presented by Maggi Dewedar, Director of Support Functions. This follows last month’s news of RCX being named an Aspirant in Everest Group’s 2021 EMEA Customer Experience Management (CXM) PEAK Matrix® Assessment.