Remove 2021 Remove Global Outsourcing Remove Service
article thumbnail

SEBPO Named To IAOP’s 2021 Global Outsourcing 100 List For The Seventh Time

SEBPO

Marlton, NJ – April 12, 2021 — SEBPO, a leading global outsourcing partner to many of the world’s largest advertising, media, and technology companies, today announced that it has been selected for The 2021 Global Outsourcing 100 list by International Association of Outsourcing Professionals (IAOP ® ).

article thumbnail

Infographic: 2021 Sees Customer Support Define Brands

CGS Inc

Since the beginning of 2020, all eyes are on customer service and support. We pulled together a series of stats that showcase how consumers feel about support in 2021, including preferences and experience desires , as well as what companies are investing in to meet changing support expectations. Global Outsourcing.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Experience Management (CXM) Outsourcing Spiked 12-14% in 2021 as Enterprises Doubled Down on Delivering Digital Experiences to Customers—Everest Group

Everest Group

Everest Group says growth in CXM outsourcing will continue as enterprise seek to maximize customer retention in face of recessionary climate. . Everest Group says the CXM outsourcing market will continue to grow, albeit at a more normalized rate (7-9%), despite the uncertainty presented by a looming recession.

article thumbnail

CGS Receives 2021 Customer Experience Innovation Award

CGS Inc

10/14/2021. Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

article thumbnail

Outsourcing Demand Held Steady in Q4 2021 as Global Sourcing Industry Exhibited Modest Signs of Post-COVID Recovery | Press Release

Everest Group

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

article thumbnail

Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

PAKISTAN BUSINESS PROCESS OUTSOURCING COMPANIES CAN BE A DIFFERENTIATOR FOR YOU IN TERMS OF QUALITY, EDUCATION, CULTURE, AND COST. Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. – Statista. and other U.S.

article thumbnail

Eclaro honored as a Global Outsourcing 100 company

Eclaro

New York, NY February 18, 2021 ECLARO , a leading IT & business consulting firm announced today that they have been selected for The 2021 Global Outsourcing 100 list produced by IAOP and published annually by FORTUNE Custom Projects, in the Rising Star category.