Everest Group

APRIL 10, 2024

Despite the economic uncertainty, the RCM operations outsourcing market has poised itself as a growth star, increasing at a compound annual growth rate (CAGR) of more than 12% from 2021-23. R1 RCM’s acquisition of Cloudmed in 2022 to advance its revenue intelligence and automation capabilities is one of many examples.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Automation Anywhere

JANUARY 5, 2022

We chat with AI bots when seeking customer services from the biggest brands in every industry. In 2021, we saw the definitive marriage between AI and Robotic Process Automation (RPA). According to Deloitte’s 2021 annual global RPA survey , 73% of businesses are well on their way to intelligent automation.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Everest Group

NOVEMBER 16, 2022

DALLAS, November 16, 2022 — Although task mining software solutions are in the early stages of enterprise adoption, the market is growing at an exponential pace—recording 85% to 95% compound annual growth between 2020 and 2021. Facilitating the creation of initial automation workflows for the opportunities identified.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Chazey Partners

JANUARY 26, 2021

The COVID-19 pandemic has, as with so many aspects of business, challenged the conventional set-up of Shared Services, and forced Shared Services and Global Business Services (GBS) professionals to adapt and re-think how it is set up and operates, whilst also leveraging the many benefits from having such a model in place during a time of crisis.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Automation Anywhere

OCTOBER 14, 2021

The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat. million customers and 105.6

Service 98

Service Banking Robotics Process Automation Finance 98

Automation Anywhere

AUGUST 6, 2021

A combination of people and intelligent software robots (“bots”) that together, the teams tackle business challenges, provide insight, and deliver real value to enterprises. ZipRecruiter found the average salary in July 2021 for an RPA worker was $112,632, with the majority of RPA salaries ranging between $93,500 and $130,000.

Robotics Process Automation 134

Robotics Process Automation Jobbing Automation Marketing 134

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. In 2022, the burnout rate rose to 59%, up 13.5%

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Automation Anywhere

OCTOBER 6, 2021

Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. Three-fourths of them ( 75%) are more reliant on RPA compared with their pre-pandemic operations Moving to RPA-as-a-Service Traditional RPA is software that mimics human digital behavior.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

Automation Anywhere

JULY 23, 2021

More than a year and a half after the pandemic began, three powerful trends are pushing cloud-native Robotic Process Automation (RPA) to the forefront of automation industry trends. between 2021 to 2026. First, the acceleration of RPA adoption continues.

Robotics Process Automation 111

Robotics Process Automation Automation Advisory Flexibility 111

Automation Anywhere

JUNE 23, 2021

A booming opportunity As we’ve seen, Robotic Process Automation (RPA) is a hot technology. from 2021 to 2026. With those analytics, you can monitor real-time health and performance metrics while ensuring you’re meeting your automation service level agreements (SLAs).

Robotics Process Automation 98

Robotics Process Automation Analytics Automation Sales 98

Automation Anywhere

APRIL 29, 2021

And 86% of the businesses surveyed said AI will be a “mainstream technology” for them in 2021. According to CapGemini , the top reasons that customers are adopting banking services from non-traditional players are low cost (70%), ease of use (68%), faster service (54%), better features (39%), and more personalized products (39%).

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Hyland

OCTOBER 7, 2022

But the word “transformation” implies a one-time initiative, culminating in the big reveal of a job well done: Implement a content services platform and poof, you’re transformed! It really can transform the way your organization works, especially if it’s been a long time coming. You can move on to the next goal. Except … not really.

Robotics Process Automation 145

Robotics Process Automation Automation Software Flexibility 145

Automation Anywhere

AUGUST 10, 2021

It is increasingly clear that it takes a portfolio of technologies to succeed at intelligent automation. Or it could be business process automation (BPA), business process management (BPM), intelligent document processing (IDP), optical character recognition (OCR) … the list goes on and on.

Automation 98

Automation Robotics Process Automation Insurance Finance 98

Automation Anywhere

FEBRUARY 4, 2021

How does hyperautomation differ from other types of automation, in particular intelligent automation? Intelligent automation is a subset of hyperautomation that combines specific elements such as Robotic Process Automation (RPA), artificial intelligence (AI), discovery, and analytics to streamline and accelerate processes.

Robotics Process Automation 97

Robotics Process Automation Sales Automation Healthcare 97

Hyland

JUNE 23, 2022

The right low-code platforms give your business the ability to implement advanced process and workflow automation, which is an essential part of your digital transformation journey. million in 2021 to 4.0 million in 2021 to 4 million in 2025 — an explosive 185% increase in the need for developers. million in 2025.

Robotics Process Automation 98

Robotics Process Automation Finance Human Resources Out-Tasking 98

Automation Anywhere

JANUARY 19, 2022

For the second year in a row, we’re honored to be acknowledged in the Gartner Peer Insights™ December 2021 Voice of the Customer’: Robotic Process Automation report as a Customers’ Choice. Technical Lead, Services "Automation Anywhere is one of the core tech used by the majority of the industry.

Robotics Process Automation 52

Robotics Process Automation Automation Finance Flexibility 52

Perficient Digital Transformation

NOVEMBER 17, 2021

Intelligent automation connects digital process automation (DPA), robotic process automation (RPA), and artificial intelligence (AI) to provide efficient and intelligent processes and align all aspects of your organization with the vision of constant process improvement, technological integration, and increasing customer value.

Automation 72

Automation Robotics Process Automation Banking Efficiency 72

Automation Anywhere

DECEMBER 30, 2020

But a number of tailwinds from the pandemic will continue to propel us forward through 2021 and into the following years. Robotic Process Automation (RPA) —particularly RPA plus artificial intelligence (AI), or intelligent automation —is essential to businesses who wish to harness those forces to best competitive advantage.

Robotics Process Automation 52

Robotics Process Automation Automation Research Out-Tasking 52

Chazey Partners

MAY 25, 2021

[May 2021] Chazey Partners, a global management consulting firm specializing in Shared Services, business transformation and Robotic Process Automation, is proud to receive a testimonial … Chazey Partners Latin America Receives Proud Recognition from Its Client Alicorp Read More ».

Robotics Process Automation 52

Robotics Process Automation Global Management Consulting Shared Services Automation 52

Perficient Digital Transformation

NOVEMBER 10, 2021

And beyond these more consumer-related use cases, there are real-world applications across industry verticals like healthcare, financial services, retail, and more. According to Forrester’s report, “Perficient is proficient at AI strategy development and document automation.” Forrester Now Tech: AI Consultancies, Q1 2021.

Healthcare 78

Healthcare Robotics Process Automation Government Automation 78

Automation Anywhere

MARCH 10, 2022

million workers quit their jobs in December 2021, according to the Labor Department’s latest Job Openings and Labor Turnover report , ending a record-breaking year when more than 47 million people voluntarily left their jobs. And many (81%) say that employee turnover is a “costly problem.” More than 4.3

Automation 98

Automation Robotics Process Automation Out-Tasking Jobbing 98

Hyland

JANUARY 20, 2023

To get a better sense of where things stand at the start of the year, we turned to Chris Sims , Hyland’s Industry Consultant for Financial Services. We discussed top challenges and trends in the industry, the need for technology improvements, the importance of content services and much more. That number really jumps off the page.

Banking 84

Banking Robotics Process Automation Retail Out-Tasking 84

Automation Anywhere

JULY 16, 2021

Taking the work out of work In recent years, intelligent automation (IA), combining Robotic Process Automation (RPA) and artificial intelligence (AI), has offered a solution for organizations seeking to improve their operation in a variety of ways. in 2021 to total $332.3 billion , up from $270 billion in 2020.”

Robotics Process Automation 98

Robotics Process Automation Automation Out-Tasking Flexibility 98

Zinnov

MARCH 3, 2024

Specifically, Intelligent Automation , a convergence of Automation technologies comprising Robotic Process Automation (RPA), Low Code/No Code, Intelligent Document Processing (IDP), Intelligent Virtual Assistance (IVA), Process Mining, and Intelligent Content Generation, serves as a transformative force in contemporary industries.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Automation Anywhere

AUGUST 12, 2021

According to that Deloitte report, only a minority (3%) of businesses have placed more than 50 software robots (“bots”) into production. Leading organizations are using automation to improve customer service, improve customer retention, and find new revenue streams. And that’s just from the productivity angle.

Robotics Process Automation 98

Robotics Process Automation Automation Efficiency Software 98

Automation Anywhere

AUGUST 2, 2022

Automation 360 ™ , our cloud-native, AI-powered Robotic Process Automation (RPA) platform, continues to be the top choice with customers. And, according to the Automation Now & Next report, with top-performing companies seeing an 8.5x

Automation 59

Automation Robotics Process Automation Marketing Advisory 59

Automation Anywhere

OCTOBER 28, 2021

If your business is like most others, over the next five to 10 years, you’ll be operating with a combination of human and virtual workers (software robots, or “bots”). This is because of the rapid advancement of Robotic Process Automation (RPA) and intelligent automation (IA). billion in 2021, an increase of 19.5%

Robotics Process Automation 64

Robotics Process Automation Automation Government Reduced Costs 64

Avasant

APRIL 29, 2021

Los Angeles, April, 2021. Healthcare providers are facing pressure to shift from fee-for-service reimbursement payment models to value-based care models which emphasize patient outcomes. These emerging trends are covered in Avasant’s new report RCM Business Process Transfromation 2021 RadarView. Press Releases.

Outsourcing 52

Outsourcing Robotics Process Automation Healthcare Insurance 52

Automation Anywhere

OCTOBER 15, 2021

Robotic Process Automation (RPA) can reduce turnover while improving efficiency, effectiveness, and employee loyalty by transitioning traditional onboarding into a smooth, automated digital process. Manual processes must go Manual onboarding processes simply don’t work anymore.

Robotics Process Automation 98

Robotics Process Automation Finance Out-Tasking Automation 98

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Automation Anywhere

MARCH 24, 2022

Trend #1: A shift from back to front office In years past, intelligent automation, combining Robotic Process Automation (RPA) and artificial intelligence (AI), has been put to work accelerating and streamlining repetitive processes in the back office. from 2021-2027 to reach USD 1,334.3 billion by 2027.”

Automation 72

Automation Robotics Process Automation Efficiency Insurance 72

inDinero

JUNE 3, 2021

BPO provides clients with customer-facing (front office) or infrastructure (back office) capacity for sales, customer service, virtual receptionists, accounting, HR, and IT. Outsourcing provides a boost to production (or service capacity) at a lower cost than you could in-house. CAGR between 2021-2028. Cost reduction.

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64

Amzur

JANUARY 10, 2024

Further, AI can assist in ensuring compliance with regulatory standards by automating compliance checks and audits, reducing the risk of non-compliance and associated penalties. Customer Services Operations: AI technology is the enabler and gateway toward digital transformation for companies providing continuous customer services.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Capgemini

JANUARY 20, 2022

TIO-as-a-service. Essentially, it delivers end-to-end transformation and innovation as a service – leveraging the digital twin approach to mining, modeling, simulating, and improving. Since its introduction, 41 projects were implemented across three process towers, and $16.9m savings were delivered in 2020–2021.

Robotics Process Automation 52

Robotics Process Automation Finance Automation Engineering 52

NoonDalton

JULY 31, 2023

With IT-related issues like software bugs necessitating specialized support, the stage was set for IT-enabled services to flourish. The diversification offered advantages such as access to global talent, enhanced language capabilities, and time-zone conveniences for client servicing.

BPO 52

BPO Robotics Process Automation Business Process Outsourcing Outsourcing 52

Anexa

OCTOBER 22, 2022

The US Bureau of Labor Statistics reports that inflation hit a 39-year record at the end of 2021, and it continues to wreak havoc on US markets. In other words, win-win for everyone: the customer gets a free service, and the supplier gets a new customer. Once you have acquired this critically important audience, how do you keep them?

Robotics Process Automation 52

Robotics Process Automation BPO Outsourcing Automation 52