Everest Group

SEPTEMBER 12, 2023

Capgemini, HCLTech, and Alten top the list DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50 ,” a ranking of the world’s largest third-party providers of engineering services (ES). between 2021 and 2022. “ES The global ES industry grew 11 to 11.5%

Engineering 162

Engineering Service Research Accounting 162

Everest Group

APRIL 13, 2022

Key Global Services Trends Shaping 2022 | On-demand Webinar. The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down. Buyers and providers of services. WATCH THE WEBINAR ON DEMAND. Insights on the growth of the GBS market.

Service 130

Service Insurance Banking Sourcing 130

Immedus

AUGUST 24, 2021

Gartner recently published the 2021 Gartner® Market Guide for Multicountry Payroll Solutions and Immedis is thrilled to be recognized as a representative vendor in the report. We’ve made the report available so take a look at the Gartner Market Guide for Multicountry Payroll Solutions 2021 and let us know what you think. .

Payroll 130

Payroll Marketing Automation Analytics 130

Everest Group

MAY 13, 2022

Top Global RPO Services After experiencing a severe contraction in 2020, providers saw a sharp jump in Global RPO Services demand in 2021 in the wake of the Great Resignation. LEARN MORE ABOUT Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA. Our Latest Thinking. Learn More.

Outsourcing 130

Outsourcing Service Marketing 130

Groove Technology

OCTOBER 11, 2021

On September 24th, 2021, Groove Technology officially became?a?Microsoft On September 24th, 2021, Groove Technology officially became a Microsoft Gold Partner?in Being a Microsoft Gold Partner will allow us to offer the best services to our customers who place their trust in us. Microsoft Gold Partner?in integration. evaluation?process,

Software 246

Software Service 246

Everest Group

JUNE 11, 2024

billion marks a significant expansion in its engineering services portfolio. This strategic move enhances Cognizant’s capabilities, positioning the company closer to the top-tier engineering service providers. revenue, as recently as 2021). Cognizant’s acquisition of Belcan for US$1.3 Let’s discuss.

Engineering 162

Engineering Service Cybersecurity Offshoring 162

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

Everest Group

JUNE 29, 2022

Talent management has emerged as a major reason of enterprises’ dissatisfaction with IT services and technology providers, as attrition impacts project timelines, cost and quality. This study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services.

Service 130

Service Research Information Technology Engineering 130

Everest Group

DECEMBER 24, 2024

Hence, they are turning to analytics and AI services specialists to serve their needs. In this report, we present an assessment and detailed profiles of 22 analytics and AI services specialists featured on the analytics and AI services specialists PEAK Matrix. LEARN MORE ABOUT Top Service Providers

Analytics 130

Analytics Service Marketing Design 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Everest Group

JANUARY 10, 2023

DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group.

Outsourcing 130

Outsourcing Management Advisory Global Outsourcing 130

The Global Small Business Blog

DECEMBER 20, 2021

In the book Beyond Collaboration Overload: How to Work Smarter, Get Ahead, and Restore Your Well-Being (Harvard Business Review Press, 2021), Cross reveals how high performers collaborate in ways that enable them to be 18 to 24 percent more efficient than their peers while simultaneously improving their well-being.

Collaborations 218

Collaborations Efficiency Service 218

Everest Group

OCTOBER 20, 2021

December 14, 2021 |. live webinar. 2022 Outlook Webinar: It’s Not a Talent War, It’s a New Reality. 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST. As we look toward 2022, we don’t see an end to disruptions and shortages, specifically in talent, brought on by an accumulation of social and cultural changes and exacerbated by the pandemic.

Outsourcing 239

Outsourcing Sourcing Research Jobbing 239

Everest Group

NOVEMBER 15, 2022

Top UK Contingent Staffing Services The UK contingent staffing industry was contracted by the pandemic in 2020, and the use of contingent staffing plummeted throughout the country. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. LEARN MORE ABOUT Top Service Providers. Our Thinking.

Service 130

Service Sourcing Managed Services Marketing 130

Everest Group

MARCH 21, 2022

Engineering service providers who demonstrated critical capabilities to enterprises over the past pivotal year are now being recognized for their leadership with the 2022 PEAK Matrix Service Provider of the Year awards in engineering services. During this time, a few engineering service providers stood out as top providers.

Engineering 130

Engineering Service Software Research 130

Forrester Digital Transformation

DECEMBER 6, 2021

Last week, we released the Forrester Now Tech: Cybersecurity Incident Response Services, Q4 2021. This research provides a comprehensive overview of the service provider landscape. We also provide information on key industries the vendors support and any reference customers they […].

Cybersecurity 214

Cybersecurity Marketing Research Service 214

Everest Group

SEPTEMBER 16, 2022

Top ServiceNow Services PEAK Matrix® Assessment 2022 Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Our Thinking. Market Insights™ The Low-code/No-code Technology Provider Landscape. Learn More.

Service 130

Service Engineering Marketing Research 130

Everest Group

AUGUST 31, 2022

Top Data and Analytics (D&A) Services Global macroeconomic conditions indicate the rising probability of a recession. Service providers can help enterprises meet their objectives by formulating a vision for D&A, modernizing the D&A landscape, and providing the right talent and skill sets to achieve business outcomes.

Analytics 147

Analytics Service Marketing Research 147

Everest Group

AUGUST 3, 2022

Top US Contingent Staffing Services While the US contingent staffing industry sustained its growth momentum through 2019, the COVID-19 pandemic disrupted the industry in 2020, and the use of contingent staffing plummeted across the country. LEARN MORE ABOUT Contingent Staffing Services . Our Thinking. Our Thinking. Learn More.

Service 130

Service Insurance Engineering Banking 130

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 147

Management Service Analytics Research 147

Everest Group

FEBRUARY 10, 2025

This allows them to achieve: Quicker time-to-value Faster return on investment (Return on Investment – ROI) Lower upfront financial risk Factor 2: Stagnating enterprise satisfaction Enterprise satisfaction with IT-BP service providers is stuck in the mediocre range, making long-term, single-provider commitments increasingly difficult.

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

NOVEMBER 9, 2021

November 9, 2021 |. Blog Phased Approach to Building IT Services Talent of Tomorrow | Market Insights Outsourcing in the Great Resignation – What’s Working and What’s Not? | EXPERT PANEL. The Talent Shortage is Real. Five Things We Now Know. 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST.

Outsourcing 246

Outsourcing Analytics Research Jobbing 246

Groove Technology

APRIL 6, 2022

In 2021, we will see a shift in healthcare technology development. As a result, the focus of healthcare in 2021 will be on improving patient experience and medicine’s effectiveness. Remote patient monitoring will continue to improve in 2021. It will likely be one of the most extensive areas in which AI will evolve in 2021.

Healthcare 26

Healthcare Service Pharmaceuticals Insurance 26

Everest Group

DECEMBER 9, 2021

Everest Group Partner, Ronak Doshi , will join industry leaders in this discussion in which experts will share insights on transforming the future of financial services by adopting platforms. Thursday, December 9, 2021, at 1:30 am CST, 2:30 pm EST, 7:30 pm GMT, 1:00 am IST. Industry head, Financial Services, Infosys. Presenters.

Service 130

Service Insurance Sales Marketing 130

Everest Group

APRIL 25, 2022

Top European Cloud Services Artificial Intelligence (AI) has become a crucial component in enterprises’ digital transformation journeys. Enterprises expect services beyond the cloud, characterized by aspects such as customer experience-centric design, business-led transformation, and code-based infrastructure. Our Thinking. Learn More.

Service 130

Service Design Research Marketing 130

Forrester Digital Transformation

JANUARY 16, 2023

Leading firms use a mix of service providers to build their future-fit strategies. Forrester  Forrester data shows that, in 2021, 46% of APAC infrastructure decision-makers whose organizations are adopting cloud say they want to use managed services from cloud service providers.

Managed Services 130

Managed Services Management Service 130

Everest Group

MARCH 11, 2022

Top Oracle Cloud Application Services Providers Organizations are increasingly adopting Oracle Cloud Applications (OCA) for various reasons, including legacy modernization, cost optimization, and improved stakeholder experience. LEARN MORE ABOUT OCA SERVICES. LEARN MORE ABOUT TOP SERVICE PROVIDERS. Our Thinking.

Service 130

Service Analytics Research Marketing 130

Everest Group

JULY 29, 2022

Top Digital Twin Services As enterprises work to remain resilient and competitive in a post-pandemic era, they are increasingly focusing on becoming digitally unified. DOWNLOAD THE FULL REPORT Digital Twin Services PEAK Matrix® Assessment 2022 Digital Twin Services: What is the Scope? LEARN MORE ABOUT Top Service Providers.

Service 130

Service Insurance Banking Marketing 130

Everest Group

DECEMBER 30, 2022

Top Outplacement and Career Transition Services The outplacement and career transition services industry is undergoing a fundamental shift after experiencing a turbulent year in 2021. LEARN MORE ABOUT Top Service Providers. Providers have had to respond quickly and adapt to changing enterprise needs. Our Thinking.

Service 130

Service Engineering Analytics Marketing 130

Everest Group

JUNE 8, 2023

DALLAS, JUNE 8, 2023 — Everest Group today released the ninth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS). Service providers’ ability to quickly figure out a way to ride this wave of disruption will define their future success.”

Service 130

Service Business Process Outsourcing Research Accounting 130

Everest Group

NOVEMBER 30, 2022

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers.

Software 246

Software Marketing Research Outsourcing 246

Everest Group

JUNE 1, 2022

ADP, Teleperformance, Accenture, Concentrix and Sitel Group take Top 5 spots among world’s largest third-party BPS providers DALLAS, June 1, 2022 — Everest Group today released the eighth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS).

Service 130

Service Business Process Outsourcing Research BPO 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. We saw wages increase significantly in 2021, many by 10% and more. Action #2 – Reset Expectations on Cost Arbitrage from the GBS Model.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

NOVEMBER 30, 2022

Top SAP Business Application Services Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In line with this shift, SAP service providers are investing in tools and accelerators that will enable enterprises to switch to the cloud with minimal issues and delays.

Service 130

Service Engineering Research Marketing 130

Everest Group

SEPTEMBER 8, 2022

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown. Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. How has the location strategy for service providers changed in the past couple of years?

Marketing 130

Marketing Service Sourcing Shared Services 130