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Presenting The Forrester Wave™: Enterprise Service Management, Q4 2021

Forrester Digital Transformation

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021.

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Forrester’s 2021 Financial Services Architecture Survey Needs Your Input

Forrester Digital Transformation

Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].

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2021 In Review: A Recap Of The Shifts That Every Sales Leader Should Know About

Forrester Digital Transformation

2021 brought monumental shifts to the B2B sales world. Throughout the year, Forrester’s B2B Sales Executives service published key research on how sales leaders should address these changes, and we’ve highlighted that research below.

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Perficient Listed in Forrester Now Tech: Data Management Service Providers, Q4 2021

Perficient Digital Transformation

But achieving that level of competency often requires the assistance of a data management service provider. Partnering with a data management service provider can help your organization: Establish a strategy and operating model for data. Forrester Now Tech: Data Management Service Providers, Q4 2021 Report.

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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1]. Final Thoughts: Living the BPO experience through RedialBPO.

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Perficient Listed in Forrester Now Tech: Robotic Process Automation Services, Q4 2021

Perficient Digital Transformation

Forrester defines RPA services as: “Services that enable the robotic process automation (RPA) lifecycle, including consulting, solution architecture, governance and enablement services, bot design and development, bot management, and bots as a service, rendered either on-premises or as a service.”.

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Perficient Listed in Forrester Now Tech: Global Digital Experience Services, Q4 2021

Perficient Digital Transformation

Forrester published the Now Tech: Global Digital Experience Services, Q4 2021 report to help technology, commerce, and marketing leaders understand the landscape of providers and select the best one based on fit. How a Strong Digital Experience Service Provider Can Help.

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