Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

Everest Group

MAY 12, 2022

Everest Group research validates growing business case for impact sourcing—offering enterprises alternative talent sources while making this world a better place to live in. Everest Group encourages enterprises to prioritize impact sourcing,” said Rita Soni, principal analyst for Impact Sourcing and Sustainability at Everest Group.

Impact Sourcing 130

Impact Sourcing Sourcing E-Commerce Research 130

Everest Group

SEPTEMBER 12, 2023

Capgemini, HCLTech, and Alten top the list DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50 ,” a ranking of the world’s largest third-party providers of engineering services (ES). between 2021 and 2022. “ES The global ES industry grew 11 to 11.5%

Engineering 162

Engineering Service Research Accounting 162

Everest Group

NOVEMBER 9, 2021

November 9, 2021 |. CIOs, CTOs Workforce analytics leaders Chief People Officers Talent/HR leaders Global sourcing managers/vendor managers Outsourcing leaders. Blog Phased Approach to Building IT Services Talent of Tomorrow | Market Insights Outsourcing in the Great Resignation – What’s Working and What’s Not? | EXPERT PANEL.

Outsourcing 246

Outsourcing Analytics Research Jobbing 246

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

31 West

JANUARY 11, 2021

John, an owner of a refrigerator company, helps customers with his service to fix all kinds of refrigerators. While you need to focus on your products and services, you need to make sure that you are focusing on ticket management, integration, allocations, tracking, reporting, etc. It is cost-effective and saves time.

Software 130

Software Management Customer Service Sourcing 130

Everest Group

OCTOBER 14, 2021

It may seem at times that the IT and procurement departments can be on different planets when it comes to IT sourcing services spend. Anyone who has set up a new procurement department at a firm with large volumes of untracked indirect spend knows they first need to target the IT department and get involved in their sourcing projects.

Sourcing 130

Sourcing Cybersecurity Right-Sizing Risk Management 130

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Everest Group

NOVEMBER 15, 2022

Top UK Contingent Staffing Services The UK contingent staffing industry was contracted by the pandemic in 2020, and the use of contingent staffing plummeted throughout the country. Providers tapped into this opportunity and improved their sourcing capabilities to meet enterprises’ increasing demands. Our Thinking. Learn More.

Service 130

Service Sourcing Managed Services Marketing 130

Everest Group

SEPTEMBER 8, 2022

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown. Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. How has the location strategy for service providers changed in the past couple of years?

Marketing 130

Marketing Service Sourcing Shared Services 130

Simplr

OCTOBER 19, 2021

We’ve got you covered with the latest chatbot statistics for 2021. When used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Read on as we share the latest stats and trends you need to know about chatbots in 2021. Source ). It’s important!).

Sourcing 96

Sourcing Sales Customer Service Retail 96

Everest Group

MARCH 21, 2022

Impact sourcing is a business imperative that will not only help companies reach new talent pools but also offer opportunities to marginalized communities and populations, especially women. Empowering women through impact sourcing. The gender gap in global services.

Impact Sourcing 130

Impact Sourcing Sourcing Sales Jobbing 130

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

JUNE 29, 2022

Talent management has emerged as a major reason of enterprises’ dissatisfaction with IT services and technology providers, as attrition impacts project timelines, cost and quality. This study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services.

Service 130

Service Research Information Technology Engineering 130

Transperfect

SEPTEMBER 13, 2021

Here’s a summary of our five favorite automotive technology advancements that are trending in 2021. 2) Mobility as a Service (MaaS). More people are choosing to use mobility services instead of owning their own fleet of vehicles and bearing the costs. 1) Vehicle-to-Vehicle (V2V) Communications. 4) The Blockchain.

Design 105

Design Government Engineering Efficiency 105

Everest Group

OCTOBER 5, 2021

Europe’s Global Services Market – Rapid Recovery, New Locations, and Skyrocketing Prices? October 5, 2021 |. Europe is at the forefront of the global sourcing industry’s rapid evolution, with market nuances emerging from Eastern Europe, the Nordic region, and Western Europe. LIVE WEBINAR. Michel Janssen. Chief Research Officer.

Marketing 130

Marketing Service BPO Offshoring 130

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 147

Management Service Analytics Research 147

Everest Group

JANUARY 10, 2023

DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group.

Outsourcing 130

Outsourcing Management Advisory Global Outsourcing 130

The Hackett Group

NOVEMBER 9, 2021

Q3 2021 net revenue of $71.4 Q3 2021 GAAP EPS of $0.25. Q3 2021 pro forma EPS of $0.32, exceeds the high end of guidance. MIAMI, FL – November 9, 2021 – The Hackett Group, Inc. Third quarter 2021 net revenue (gross revenue less reimbursable expenses) from continuing operations was $71.4 million to $66.5

Pharmaceuticals 97

Pharmaceuticals Global Business Services Information Technology Finance 97

The Global Small Business Blog

OCTOBER 12, 2021

©2021 GSBB Media LLC. The event takes place on Friday, October 15, 2021 from 8:00AM-11:30AM CT. All rights reserved. Only 3 days away from our 6th Annual Global Small Business Forum. Have you registered? Our theme this year is Reimagine Global Business: Organizing for the Next Normal.

Co-Sourcing 201

Co-Sourcing Banking Sales Sourcing 201

Everest Group

AUGUST 3, 2022

Top US Contingent Staffing Services While the US contingent staffing industry sustained its growth momentum through 2019, the COVID-19 pandemic disrupted the industry in 2020, and the use of contingent staffing plummeted across the country. LEARN MORE ABOUT Contingent Staffing Services . Our Thinking. Our Thinking. Learn More.

Service 130

Service Insurance Engineering Banking 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. We saw wages increase significantly in 2021, many by 10% and more. Action #2 – Reset Expectations on Cost Arbitrage from the GBS Model.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Designveloper

SEPTEMBER 2, 2021

Those tools are either free (open source) or paid (commercial) software programs. The Top 7 FrontEnd Web Development Tools In 2021. Besides, this open-source tool helps develop huge database models on Immutable.JS Besides, this open-source tool helps develop huge database models on Immutable.JS

Sourcing 98

Sourcing Out-Tasking Time Savings Software 98

Groove Technology

OCTOBER 21, 2021

Online research of the most used libraries and frameworks among developers worldwide, as of 2021 by Statista shows that 34.2 Most used libraries and frameworks among developers, worldwide, as of 2021: Often described as the best development framework built by Microsoft,NET has been on the market for over 2 decades. Feeling excited?

Service 130

Service Software E-Commerce Supply Chain Management 130

Groove Technology

OCTOBER 21, 2021

Online research of the most used libraries and frameworks among developers worldwide, as of 2021 by Statista shows that 34.2 Most used libraries and frameworks among developers, worldwide, as of 2021: Often described as the best development framework built by Microsoft,NET has been on the market for over 2 decades. Feeling excited?

Service 130

Service Software E-Commerce Supply Chain Management 130

Everest Group

JUNE 1, 2022

ADP, Teleperformance, Accenture, Concentrix and Sitel Group take Top 5 spots among world’s largest third-party BPS providers DALLAS, June 1, 2022 — Everest Group today released the eighth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS).

Service 130

Service Business Process Outsourcing Research BPO 130

Everest Group

JUNE 8, 2023

DALLAS, JUNE 8, 2023 — Everest Group today released the ninth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS). Service providers’ ability to quickly figure out a way to ride this wave of disruption will define their future success.”

Service 130

Service Business Process Outsourcing Research Accounting 130

Everest Group

MARCH 30, 2022

1 spot on the list of Top 15 Engineering Services Providers. Everest Group—a research firm focused on strategic IT, engineering services, business services and sourcing—today announced the winners of the 2022 Engineering Services PEAK Matrix Provider of the Year. Capgemini, HCL Technologies and TCS tie for the No.

Engineering 130

Engineering Service Research Sourcing 130

Premier BPO

JULY 12, 2024

This is the second time since 2021 that the industry average rating has shown a significant statistical decline, with nearly one-third of the industry earning a poor rating. Accessibility and Self-Service for a More Patient-Centric Experience Patients want to be in control throughout their patient journey.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Analytics 130

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Groove Technology

NOVEMBER 23, 2021

Consumers demand the freedom to buy goods and services anytime, anywhere, even on the go. Simply because native app development requires two separate source code bases for Android and iOS. If you are not sure about your capabilities, leave it to professional service providers. Mobile application design. Mobile testing.

E-Commerce 130

E-Commerce Design Sales Flexibility 130

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 130

Management Service Marketing Analytics 130

Everest Group

MAY 10, 2022

This drove more than 10% year-over-year growth in sourcing in the RCM market in 2021, and the strong contracting activity continues to gain traction this year. Exhibit 1: Split of new Revenue Cycle Management (RCM) services deals in 2021 – sole-sourced versus RFP-led. Why do healthcare providers prefer RFPs?

Management 130

Management Healthcare Cybersecurity Right-Sizing 130