Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Forrester Digital Transformation

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Sales 246

Sales Automation Service 246

McKinsey & Company

JANUARY 6, 2023

Results from the 2022 McKinsey Global Industrial Robotics Survey reveal that industrial companies are set to spend heavily on robotics and automation. However, many will need help to complete the journey.

Automation 132

Automation 132

Everest Group

NOVEMBER 30, 2022

Scaling Automation Across The Enterprise. November 30, 2022. Catch Everest Group’s Amardeep Modi and Harpreet Makan in this webinar as they share insights from Everest Group’s report, “Scaling Automation Across the Enterprise.” VIRTUAL EVENT. 9:00 AM ET | 7:30 PM IST.

Automation 130

Automation Finance Accounting 130

Hyland

JULY 19, 2022

5 big ideas driving CommunityLIVE 2022. Explore toolsets for automation, innovation and transformation, as well as opportunities to further partner with Hyland to meet your business objectives. Explore how you can apply leading-edge tech approaches, including intelligent automation, low code and open source. >

Cybersecurity 145

Cybersecurity Automation Flexibility Service 145

Forrester Digital Transformation

AUGUST 16, 2022

We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is.

Automation 130

Automation Service Research 130

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More.

Management 162

Management Service Research Analytics 162

Everest Group

SEPTEMBER 29, 2022

Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others. Market Insights™ Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers. Our Thinking. Market Insights™ Key Differentiating Features of Conversational AI Solutions. Learn More. Learn More. Learn More.

Automation 147

Automation Research Marketing Sales 147

Everest Group

SEPTEMBER 16, 2022

Top ServiceNow Services PEAK Matrix® Assessment 2022 Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Our Thinking. Market Insights™ The Low-code/No-code Technology Provider Landscape. Learn More. Learn More.

Service 130

Service Engineering Marketing Research 130

Everest Group

NOVEMBER 2, 2021

To find out how enterprises can better understand the talent shortage and start planning their talent strategy going into 2022, read on. As we look past 2021 and the pandemic, it has become apparent that we are entering 2022 with a completely different and equally challenging set of issues. Participate in the Survey.

Jobbing 147

Jobbing Flexibility Research Outsourcing 147

Everest Group

SEPTEMBER 8, 2022

Buyer demographics in APAC are skewed toward small and midsize enterprises, which require a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, omnichannel, and agent-assist tools, to serve the surging demand for personalization across industries. Our Thinking. Learn More. Learn More.

Management 147

Management Service Analytics Research 147

Everest Group

JULY 15, 2022

Catch Everest Group Partner, Abhishek Singh , in this expert panel as he discusses Automated Ops, the benefits it delivers, and the role of ServiceNow as the core. Monday, August 8, 2022, at 11:30 am CDT, 12:30 pm EDT, 4:30 pm GMT, 10:00 pm IST. Register for the webinar. Live, virtual event. Presenters. Abhishek Singh.

Automation 130

Automation Service 130

Everest Group

AUGUST 26, 2022

Task mining plays a key role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys by providing a data-based approach to process optimization and automation. Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others.

Healthcare 130

Healthcare Automation Marketing Government 130

Groove Technology

FEBRUARY 27, 2022

And how will they appear in 2022? Here are the most important eLearning trends that will continue to dominate the market in 2022. Learners want better learning experiences, and everyone agrees that this will be one of the most significant eLearning trends in 2022. By 2022, about 60% of all eLearning will be gamified.

Design 26

Design Out-Tasking Jobbing Automation 26

Premier BPO

NOVEMBER 10, 2021

Below we have discussed the top emerging customer experience trends in 2022. 2-Omnichannel and Automated, yet Human. CX trends 2022 demand attentive agents with active listening so that the customer is made to feel special, treating their issue as a top priority. Customer experience is the new marketing battlefront.”.

BPO 130

BPO Outsourcing Company Focus Analytics 130

Everest Group

SEPTEMBER 29, 2022

Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others. Market Insights™ Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers. Our Thinking. Market Insights™ Key Differentiating Features of Conversational AI Solutions. Learn More. Learn More. Learn More.

Automation 130

Automation Research Marketing Sales 130

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition. IPA will be more scalable.

Automation 130

Automation Marketing Robotics Process Automation Healthcare 130

Everest Group

SEPTEMBER 14, 2022

Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies, such as advanced analytics and intelligent automation, by leveraging in-house capabilities, partnership ecosystems, and targeted investments. Our Thinking. Learn More. Learn More. Learn More. Learn More.

Outsourcing 130

Outsourcing Service Sourcing Risk Management 130

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Groove Technology

FEBRUARY 8, 2022

This article will walk you through 7 main IT outsourcing trends expected to emerge in 2022, along with their implications for your organization. This article will walk you through 7 main trends expected to emerge in 2022, along with their implications for your organization. What will be the IT outsourcing trends in 2022?

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Groove Technology

JANUARY 15, 2022

eCommerce is a constantly evolving market; a slew of new trends emerge each year that may help your company develop and compete – and 2022 will be no exception. Nonetheless, several eCommerce enterprises have grasped the opportunity and forecast that 2022 would be the year of “eCommerce” growth. Let’s find out.

E-Commerce 130

E-Commerce Retail Sales Customer Support 130

Everest Group

OCTOBER 26, 2022

Top Finance and Accounting Outsourcing Services The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. Our Thinking. Market Insights™ F&A Operations Transformation – an Illustrative Example for an Insurance Company. Learn More.

Finance 130

Finance Accounting Outsourcing Service 130

SEBPO

JULY 17, 2024

CASE STUDY Task Automation Increases Productivity by 500% Client Profile Industry Digital Media & Advertising Headquarters U.S. Outcome By automating repetitive tasks, we helped our client achieve cost savings, scalability, and enhanced process reliability. Automation sped up our productivity. Browse our current openings.

Automation 96

Automation Data Entry Out-Tasking Finance 96

Everest Group

DECEMBER 30, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More. Are you Ready?

Management 130

Management Service Research Outsourcing 130

Everest Group

DECEMBER 30, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More. Are you Ready?

Management 130

Management Service Research Outsourcing 130

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More.

Management 130

Management Service Research Analytics 130

Everest Group

DECEMBER 1, 2022

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. December 1, 2022 |. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey.

Automation 130

Automation Global Business Services Government Collaborations 130

Groove Technology

JANUARY 17, 2022

By 2022, income from mobile applications is estimated to reach 693 billion USD. To ensure the success of your mobile app, the first step is to keep current on mobile app development trends for 2022. What are the most anticipated mobile application development trends for 2022? Augmented and Virtual Reality.

Healthcare 130

Healthcare Marketing Right-Sizing Engineering 130

Everest Group

AUGUST 31, 2022

These investments were primarily driven by digital CX implementations in areas such as automation, analytics, conversational AI/chatbots, agent-assist solutions, omnichannel delivery, and cloud-based contact center platforms to modernize their contact centers and provide the frictionless experience that modern-age customers expect from brands.

Management 130

Management Service Marketing Analytics 130

Hyland

SEPTEMBER 16, 2022

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

JULY 5, 2022

Healthcare providers are also adopting technologies such as automation and analytics to reduce their dependency on talent and streamline operations. DOWNLOAD THE FULL REPORT: Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022.

Management 130

Management Healthcare Streamline Operations Analytics 130

Everest Group

NOVEMBER 16, 2022

DALLAS, November 16, 2022 — Although task mining software solutions are in the early stages of enterprise adoption, the market is growing at an exponential pace—recording 85% to 95% compound annual growth between 2020 and 2021. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Everest Group

SEPTEMBER 25, 2022

DAP technologies are evolving, with offerings including user behavior analytics, integrated chatbots, automation, data validation, robust content management, knowledge search and aggregation, and enhanced content editing options. Our Thinking. Market Insights™ Key Ways Digital Adoption Platforms Serve Organizations. Learn More.

Analytics 130

Analytics Marketing Research Sourcing 130

Automation Anywhere

APRIL 13, 2022

Editor’s note: Recently, Automation Anywhere received a 5-Star rating in the 2022 Partner Program Guide of CRN®, a brand of The Channel Company. At the end of last month, representatives from more than 600 organizations across more than 50 countries gathered online for the annual Automation Anywhere Virtual Partner Summit.

Automation 98

Automation Global Alliances Sales Software 98

Premier BPO

JUNE 2, 2022

Three pillars of data intelligence and automation. The post MSP EXPO 2022 Trade Show Florida appeared first on Premier BPO. How to take a more consultative approach as an MSP provider. TECHSUPERSHOW Keynote Presentations. Next-Generation Data Intelligence: Unlock the Value of Unstructured Data”. Helpdesk, Ticketing, Tier 1,2,3.

Cybersecurity 130

Cybersecurity BPO Sales Collaborations 130

Perficient Digital Transformation

JULY 22, 2022

Microsoft’s annual partner conference, Microsoft Inspire, wrapped up Wednesday, July 20, 2022. Microsoft Inspire 2022 was filled to the brim with updates from the world of “Viva”. Viva Engage is set to be generally available August 2022, with “Storylines” public preview rolling out at the same time. Viva Goals.

Sales 115

Sales Out-Tasking Data Entry Advisory 115