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5 BIG IDEAS: What’s driving CommunityLIVE 2022?

Hyland

5 big ideas driving CommunityLIVE 2022. Explore toolsets for automation, innovation and transformation, as well as opportunities to further partner with Hyland to meet your business objectives. Explore how you can apply leading-edge tech approaches, including intelligent automation, low code and open source. >

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Top 10 stories we loved at CommunityLIVE 2022

Hyland

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105
professionals

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7 Major IT Outsourcing Trends for 2022

Groove Technology

This article will walk you through 7 main IT outsourcing trends expected to emerge in 2022, along with their implications for your organization. This article will walk you through 7 main trends expected to emerge in 2022, along with their implications for your organization. What will be the IT outsourcing trends in 2022?

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Microsoft Inspire 2022 Recap: “The Viva Edition”

Perficient Digital Transformation

Microsoft’s annual partner conference, Microsoft Inspire, wrapped up Wednesday, July 20, 2022. Microsoft Inspire 2022 was filled to the brim with updates from the world of “Viva”. Viva Engage is set to be generally available August 2022, with “Storylines” public preview rolling out at the same time. Viva Goals.

Sales 115
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4 RPA Errors Not to Make in Customer Service Automation

Automation Anywhere

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

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Conversational Commerce Trends 2022 – What’s Next in Ecommerce?

Simplr

What does 2022 have in store for conversational commerce and ecommerce in general? . Simplr CMO Daniel Rodriguez shared three trends that will be top-of-mind for ecommerce, CX, and digital professionals as we enter 2022 at Kustomer NOW 2021. In 2022, backlogs will get worse before they get better. Transparency is key!

Sales 97
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Tech trends 2022: 9 developments to look out for

The Scalers

Technology trends in 2022 will bring a transformation on a global level. Here’s more about the top tech trends in 2022, and why they’re valuable. trillion by 2022 and grow to €9.3 Engineered decision intelligence featuring networks of emergent decision making is top among tech trends in 2022. Every business is unique.