Premier BPO

NOVEMBER 10, 2021

Below we have discussed the top emerging customer experience trends in 2022. Becoming a customer-centric company that puts the customer’s needs first is imperative to deliver both quality and quantity in service. 2-Omnichannel and Automated, yet Human. 82% of top companies focus on the human experience with digital technology.

BPO 130

BPO Outsourcing Company Focus Analytics 130

Zinnov

AUGUST 24, 2022

By Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Sukrit Kumar, Project Lead, Zinnov. It is one, amongst a handful of USD 500 Mn+ Automation powerhouses, with over 25,000 customers today. Kofax’s Journey so Far.

Automation 59

Automation Robotics Process Automation Accounting Software 59

31 West

MARCH 8, 2023

For instance, the company launched the San Diego update in the fourth quarter of 2022 and then Tokyo right after that. The company aims to deliver at least two upgrades annually. It also enables the IT teams to focus on core business areas, instead of doing manual stuff that can be easily automated with ServiceNow.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Software 130

SIG Speaks

SEPTEMBER 2, 2022

As procurement leaders continue to navigate varying crises of 2022, we have a host of events and resources on deck to keep your team at the forefront of best practices ! Prepare yourself and your team for the future of sourcing at the SIG PGlobal Executive Summit October 17-19, 2022! . Global Executive Summit. Subscribe. .

Global Alliances 40

Global Alliances Sourcing Research Operational Costs 40

Metasource

SEPTEMBER 28, 2023

These technologies range from workflow automation to robotic process automation (RPA) to artificial intelligence (AI). Business process outsourcing gives knowledge workers back the time they need to focus on higher level, more value-adding tasks. What Are the Benefits of BPO?

BPO 52

BPO Business Process Outsourcing Robotics Process Automation Outsourcing 52

Simplr

JUNE 14, 2023

Simplr’s second webinar in the ChatGPT Webinar Series took place on June 7, 2023 and featured Simplr’s own Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; and Rob Levin, Senior Partner at McKinsey & Company focused on Digital and AI transformation. You can watch the webinar on demand here.

Retail 52

Retail Company Focus Sourcing Order Management 52

Magellan Solutions

JUNE 18, 2020

FinTech, short for Financial Technology, improves and automates financial services and processes, and is necessary in the move towards a cashless society. The industry is forecasted to grow to over $26 trillion by 2022. FinTech outsourcing is a business strategy employed by financial technology companies.

Outsourcing 52

Outsourcing Call Center BPO Right-Sizing 52