Perficient Digital Transformation

FEBRUARY 16, 2023

ServiceNow’s FSO allows financial institutions to automate core operational processes, through pre-built applications and workflows that streamline operations across all departments from front to back office, in a more efficient manner. ServiceNow was named a Leader in The Forrester Wave: Value Stream Management Solutions, Q4 2022.

Service 111

Service Out-Tasking Automation Banking 111

Metasource

APRIL 4, 2023

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work. Here are 5 signs it can.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

Hyland

MAY 3, 2022

Managed services for the win. What you need to know: Monique Williams , the South Africa regional sales manager for Hyland, talks managed services with IT Web. Read on for Williams’s insight on the cost savings and productivity boosting potential that managed services offer.

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

Perficient Digital Transformation

FEBRUARY 23, 2023

We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients. To meet clinical, business, and evolving consumer needs, healthcare providers are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 52

Management Service Marketing Analytics 52

Hyland

NOVEMBER 21, 2022

Hyland customers: Be among the first 50 customers to book your upgrade by December 31, 2022, and you’ll get a free Strategic and Change Management workshop in 2023 (a $20,000 value!). Contact your Account Manager to start the process. > > Read more | What’s new in Hyland content services? Prepare for growth.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

31 West

APRIL 17, 2023

Are you looking to offer cybersecurity services as an MSP? If yes, the Cybersecurity Management service by ConnectWise can be of help. The company offers quick launch services that can help you build or expand your cybersecurity practice. One that can help protect critical client assets while reducing costs?

Cybersecurity 130

Cybersecurity Event Management Out-Tasking Reduced Costs 130

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

IBM Business Partners

JUNE 2, 2023

To fulfill these ever-increasing citizen expectations to consume state-provided child support services, statewide child support systems need do the following: Empower families to get help when, where and how they need it, including virtual and real-time communications. In 2022, IBM Consulting leveraged AIMM and worked with another major U.S.

Co-Sourcing 79

Co-Sourcing Automation Flexibility Collaborations 79

CGS Inc

OCTOBER 14, 2021

We’re pleased to recognize this achievement and know we will continue to see great innovation from CGS in 2022 and beyond.”. CGS has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Notable MPHRO Trends in 2022: The MPHRO market was valued at approximately US$5.4

Human Resources 59

Human Resources Research Retail Manufacturing 59

IBM Services

SEPTEMBER 11, 2023

Forrester’s 2022 Total Economic Impact Report for Data Management highlights the impact Db2 and the IBM data management portfolio is having for customers: Return on investment (ROI) of 241% and payback <6 months. Customers can also choose to run IBM Db2 database and IBM Db2 Warehouse as a fully managed service.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

IBM Services

NOVEMBER 10, 2023

A recent survey 1 found that cloud over-spending was higher in 2022 than in the previous year: 56% of companies surveyed admitted that spending on public cloud was significantly over budget, some by over 20% to 30% of their intended spend. One of the challenges for IT, though, is controlling cloud consumption costs while moving workloads.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

Everest Group

AUGUST 9, 2023

Task Mining Products Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies.

Automation 52

Automation Managed Services Analytics Research 52

Perficient Digital Transformation

MARCH 3, 2023

With Adobe Experience Manager integrated with Adobe Marketing Cloud products, you can get personalized, content-led experiences into the market faster which combines digital asset management with the power of a content management system. You can download it here.

Management 64

Management Out-Tasking Engineering Analytics 64

Everest Group

AUGUST 31, 2023

In this report, we: Categorize 12 providers as Leaders, Major Contenders, and Aspirants Study providers’ key strengths and limitations Scope: All industries and geographies GLOBAL IN-HOUSE CENTER-FOCUSED CAPABILITIES – PROVIDER PEAK MATRIX® ASSESSMENT 2023 Related PEAK Matrix® Assessments PEAK Matrix® Global In-house Center-focused Capabilities – Provider (..)

Supply Chain Management 52

Supply Chain Management Automation Marketing Research 52

Everest Group

FEBRUARY 28, 2023

Hence, enterprises looking to strengthen their capabilities across consulting, infrastructure design/build, cloud modernization, and management services are partnering with WCC service providers to fulfill their needs.

Collaborations 52

Collaborations Service Marketing Automation 52

IBM Business Partners

JULY 19, 2023

The industry is under tremendous pressure to accelerate drug development at an optimal cost, automate time- and labor-intensive tasks like document or report creation to preserve employee morale, and accelerate delivery. Yet, it is burdened by long R&D cycles and labor-intensive clinical, manufacturing and compliancy regimens.

Co-Sourcing 59

Co-Sourcing Regulations Human Resources Manufacturing 59

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. We are looking at geographic expansion to provide services to our clients in other markets and adding more capabilities that may be unique to certain industries.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

IBM Business Partners

JULY 28, 2023

X-Force also found that the number of new vulnerabilities increases every year, with 23,964 recorded in 2022 alone. In response, enterprises have made vulnerability management a key component of their cyber risk management strategies. Explore IBM Security QRadar Suite The post What is the vulnerability management lifecycle?

Management 64

Management Cybersecurity Automation Managed Services 64

ScaleHub

JUNE 15, 2022

Japan is one of the most interesting countries in the world for our unique collective intelligence solution for automating business processes, using a top-quality system to produce high data accuracy. ScaleHub is thrilled to announce our expansion to Japan as part of our activities in the Asia-Pacific region.

BPO 52

BPO Finance Regulations Shared Services 52

IBM Services

DECEMBER 1, 2023

To keep pace with the dynamic environment of digitally-driven business, organizations continue to embrace hybrid cloud, which combines and unifies public cloud, private cloud and on-premises infrastructure, while providing orchestration, management and application portability across all three.

E-Commerce 86

E-Commerce Banking Flexibility Software 86

IBM Business Partners

JUNE 15, 2023

We are excited to announce the availability of a new Managed Service for Microsoft 365 (M365) customers. IBM + Anycloud This strategic partnership between IBM and Anycloud offers a secure and easy-to-use service, allowing companies to back up data from Microsoft 365 to the IBM Cloud for data protection.

Administrative 64

Administrative Sales Flexibility Jobbing 64

Immedus

MAY 3, 2023

Gartner’s 2022 report on global payroll solutions brings to light several key findings about the industry and makes recommendations for customers evaluating a global payroll provider. And also by 2025, 65% of all international payroll operations will be automated with zero manual interventions.

Payroll 52

Payroll Marketing Cybersecurity Robotics Process Automation 52

Hyland

SEPTEMBER 19, 2022

Mortgage and refinance rates have been volatile since the end of April 2022. No financial institution can look within and fail to see manual processes that are ripe for digitalization and automation. The time for automation, digitization and lean process reviews is here. Why is this important to consider? 50+ RPA use cases.

Banking 52

Banking Retail Automation Jobbing 52

Capgemini

SEPTEMBER 11, 2022

Digitization critical: Driving the efficiency, productivity, and agility to proactively fulfil rapidly changing customer desires Amit Deshmukh 9 Sep 2022. While the last (but not least) element would be choosing the right managed service provider (MSP) to engage with. Your digitization journey and Low code/no code with ADMnext.

Efficiency 52

Efficiency E-Commerce Government Managed Services 52

Everest Group

JUNE 28, 2023

Cost effective and pay-as-you consume model through DaaS or VDI Embracing Banking 4.0 approach and seamlessly launch related businesses and products?

Banking 52

Banking Cybersecurity Insurance Analytics 52

SIG Speaks

NOVEMBER 30, 2022

Chief Procurement Officers are already re-evaluating processes, with nearly one in four reporting that digital transformation is a strategic initiative in 2022. Automated Negotiation Systems. We believe that, by decade’s end, negotiation will be automated using real-time data to predict the best tactics.

Advisory 40

Advisory Out-Tasking Analytics Automation 40

Zinnov

MARCH 10, 2022

Currently, AWS is the oldest and largest Cloud, Azure is an early innovator of Cloud security, IBM’s strength is in Hybrid Cloud and Managed Services , Oracle’s is databases, and Google has the best API management. Google Cloud Layoffs 2022: Implications for Cloud, Security MSPs Explained” on Channele2e.

Cybersecurity 52

Cybersecurity Human Resources Healthcare Marketing 52

IBM Business Partners

AUGUST 23, 2023

In fact, the average total reduction in the cost of a breach due to extensive encryption was USD 252,000 in 2022. Securely distribute and manage keys from one single point of control within the hybrid multicloud. Reduce complexity with unified and automated key orchestration and lifecycle management across environments.

Redistribution 52

Redistribution Accounting Administrative Regulations 52

Magellan Solutions

MARCH 3, 2021

By 2022, the sector projection is at $250 billion. This service is in demand for the following sectors: BFSI. Customer Relations Management Services. Customer service is not an add-on anymore. Competitive customer service support is a smart way to achieve customer retention. Performance Management.

Outsourcing 52

Outsourcing Call Center BPO Business Process Outsourcing 52

Perficient Digital Transformation

DECEMBER 23, 2022

If you ask anyone in the Sitecore community what was the biggest hype of 2022 – there wouldn’t be any other opinion than mentioning XM Cloud. Sitecore XM Cloud is a cloud-based platform that provides tools and features for managing and optimizing digital customer experiences. Part 1: Overview, Architecture, Features. Introduction.

Accounting 64

Accounting Engineering Management Sourcing 64

Everest Group

MAY 24, 2024

This led to rapid technological disruption in the wealth management industry and pushed us into the digital advisory model that we are currently in. We saw this in the case of UBS in late 2022 with the launch of WE.UBS, a digital wealth platform for mass affluent clients in China in partnership with technology provider Tencent.

Advisory 59

Advisory Management Banking Infrastructure Costs 59

Mattsen Kumar

SEPTEMBER 16, 2024

At Bill Gosling Outsourcing, we are committed to helping our clients harness technological advancements to deliver exceptional customer experience services. billion in 2022 to $2575.16 AI has the potential to revolutionize businesses by optimizing processes like data analysis, customer service, and supply chain management.

Supply Chain Management 52

Supply Chain Management Cybersecurity Managed Services Outsourcing 52

Groove Technology

DECEMBER 16, 2024

Afi Ops Website: www.afiops.com Company Size: 100+ employees Founded In: 2010 Headquarters: Bucharest, Romania Afi Ops is a Romanian-based IT services company that excels in delivering agile and scalable IT solutions, primarily focusing on startups and Managed Service Providers (MSPs).

Software 100

Software Outsourcing E-Commerce Right-Sizing 100