Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 147

Management Service Analytics Research 147

Everest Group

OCTOBER 26, 2022

Top Finance and Accounting Outsourcing Services The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More. Learn More.

Finance 130

Finance Accounting Outsourcing Service 130

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Analytics 130

Hyland

JULY 19, 2022

5 big ideas driving CommunityLIVE 2022. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services . John Sakers, Imaging Solutions and Services, Inc.$.

Cybersecurity 145

Cybersecurity Automation Flexibility Service 145

Forrester Digital Transformation

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Sales 246

Sales Automation Service 246

Everest Group

SEPTEMBER 29, 2022

Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others. Market Insights™ Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More. Learn More. Learn More. Learn More. What is the PEAK Matrix®?

Automation 147

Automation Research Marketing Sales 147

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 130

Management Service Marketing Analytics 130

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. So, what should GBS organizations focus on now to establish and meet expectations for 2022 and beyond? Top Priorities for GBS Leaders in 2022.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

AUGUST 26, 2022

Task mining plays a key role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys by providing a data-based approach to process optimization and automation. Task mining software products that are available independent of professional services.

Healthcare 130

Healthcare Automation Marketing Government 130

Everest Group

SEPTEMBER 29, 2022

Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others. Market Insights™ Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More. Learn More. Learn More. Learn More. What is the PEAK Matrix®?

Automation 130

Automation Research Marketing Sales 130

Premier BPO

NOVEMBER 10, 2021

Competitive customer experience design today requires constant adaptability for consumerism and seamless service, all put together with increased engagement. Below we have discussed the top emerging customer experience trends in 2022. 2-Omnichannel and Automated, yet Human. 1-Creating a Long-Term Customer. – PWC.

BPO 130

BPO Outsourcing Company Focus Analytics 130

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition.

Automation 130

Automation Marketing Robotics Process Automation Healthcare 130

Groove Technology

FEBRUARY 8, 2022

This article will walk you through 7 main IT outsourcing trends expected to emerge in 2022, along with their implications for your organization. This article will walk you through 7 main trends expected to emerge in 2022, along with their implications for your organization. What will be the IT outsourcing trends in 2022?

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

JULY 15, 2022

Catch Everest Group Partner, Abhishek Singh , in this expert panel as he discusses Automated Ops, the benefits it delivers, and the role of ServiceNow as the core. Monday, August 8, 2022, at 11:30 am CDT, 12:30 pm EDT, 4:30 pm GMT, 10:00 pm IST. Register for the webinar. Live, virtual event. Presenters. Abhishek Singh.

Automation 130

Automation Service 130

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Everest Group

SEPTEMBER 25, 2022

DAP technologies are evolving, with offerings including user behavior analytics, integrated chatbots, automation, data validation, robust content management, knowledge search and aggregation, and enhanced content editing options. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More.

Analytics 130

Analytics Marketing Research Sourcing 130

Everest Group

FEBRUARY 27, 2023

Network Transformation Services PEAK Matrix® Assessment – Communication Services Providers (CSPs) 2023 Communication Service Providers (CSPs) are upgrading their network services on the back of fast-paced cloud adoption and transformation in enterprises. LEARN MORE ABOUT Top Service Providers

Service 130

Service Marketing Research Sourcing 130

Everest Group

DECEMBER 1, 2022

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. December 1, 2022 |. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey.

Automation 130

Automation Global Business Services Government Collaborations 130

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Everest Group

JULY 5, 2022

Top Revenue Cycle Management RCM Operations Services. Healthcare providers are also adopting technologies such as automation and analytics to reduce their dependency on talent and streamline operations. DOWNLOAD THE FULL REPORT: Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022.

Management 130

Management Healthcare Streamline Operations Analytics 130

Everest Group

NOVEMBER 16, 2022

DALLAS, November 16, 2022 — Although task mining software solutions are in the early stages of enterprise adoption, the market is growing at an exponential pace—recording 85% to 95% compound annual growth between 2020 and 2021. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Everest Group

MARCH 23, 2023

Digital Transformation Consulting Services PEAK Matrix® Assessment Enterprises are investing in digital transformation initiatives to enhance customer experience, optimize processes and cost, drive growth, and promote sustainability across their organizations. However, they appear to have realized limited returns from their initiatives.

Service 130

Service Finance Marketing Research 130

SEBPO

JULY 17, 2024

CASE STUDY Task Automation Increases Productivity by 500% Client Profile Industry Digital Media & Advertising Headquarters U.S. Outcome By automating repetitive tasks, we helped our client achieve cost savings, scalability, and enhanced process reliability. Automation sped up our productivity. Interested in a SEBPO Career?

Automation 96

Automation Data Entry Out-Tasking Finance 96

Groove Technology

JANUARY 15, 2022

eCommerce is a constantly evolving market; a slew of new trends emerge each year that may help your company develop and compete – and 2022 will be no exception. Nonetheless, several eCommerce enterprises have grasped the opportunity and forecast that 2022 would be the year of “eCommerce” growth. Let’s find out.

E-Commerce 130

E-Commerce Retail Sales Customer Support 130

Premier BPO

JUNE 2, 2022

Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services , particularly to support a hybrid workforce. Deliver better customer service. Evaluate today’s popular technologies like IoT , VOIP , Disaster recovery, Office 365, Cloud Services, Cybersecurity, etc. Web and Database support.

BPO 130

BPO Cybersecurity Sales Collaborations 130

Provana

DECEMBER 8, 2021

As the CARES Act expires, mortgage default servicing law firms expect to see an uptick in foreclosures moving into 2022. Whether they're considering business process management or technology-enabled solutions , this increase in activity brings the focus on compliance back to the forefront of the default servicing industry.

Service 97

Service Management Automation Software 97

Everest Group

MARCH 22, 2022

How are European Organisations Riding the Global Services Headwinds? March 22, 2022 |. Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services.

Service 130

Service Impact Sourcing BPO Sourcing 130

Hyland

SEPTEMBER 16, 2022

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Simplr

AUGUST 1, 2022

We’ve got you covered with the latest chatbot statistics for 2022. Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Looking to take your chatbot to the next level? Chatbots are here to stay.

Sourcing 105

Sourcing Sales Customer Service Retail 105

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

Everest Group

SEPTEMBER 15, 2022

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. Our Thinking. Learn More. Learn More.

Marketing 130

Marketing Research Collaborations Design 130