Remove 2022 Remove Automation Remove Sourcing
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5 BIG IDEAS: What’s driving CommunityLIVE 2022?

Hyland

5 big ideas driving CommunityLIVE 2022. Explore toolsets for automation, innovation and transformation, as well as opportunities to further partner with Hyland to meet your business objectives. Explore how you can apply leading-edge tech approaches, including intelligent automation, low code and open source. >

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Top eLearning Trends for 2022

Groove Technology

And how will they appear in 2022? Here are the most important eLearning trends that will continue to dominate the market in 2022. Learners want better learning experiences, and everyone agrees that this will be one of the most significant eLearning trends in 2022. By 2022, about 60% of all eLearning will be gamified.

Design 26
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Top 10 stories we loved at CommunityLIVE 2022

Hyland

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105
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22 Chatbot Statistics for 2022

Simplr

We’ve got you covered with the latest chatbot statistics for 2022. Read on as we share the latest chatbot statistics and trends you need to know about chatbots in 2022. A human touch is more helpful than an automated bot in certain usages, especially when it comes to nuanced or delicate interactions such as payment disputes.

Sourcing 105
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Real-time transaction data analysis with IBM Event Automation

IBM Services

Those events can then be consumed and processed to help inform smarter decisions and trigger automations. To show this with an example, consider one stream of business events sourced from an order management system. This stream provides a persistent, real-time log of all orders received.

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4 strategic sourcing use cases to strengthen your supply chain

IBM Services

For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one. Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals. And from that group, 71% would pay a premium for it.

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4 RPA Errors Not to Make in Customer Service Automation

Automation Anywhere

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.