Raya Contact Center

NOVEMBER 4, 2021

RAYA CX held a press conference this week to celebrate 2021’s milestones and unveil its 2022 strategy. RCX has expanded into new leading markets by opening a premise in the US – which has 35% of the global outsourcing market – under the name Raya Customer Experience -LLC in Delaware.

Global Outsourcing 52

Global Outsourcing Business Process Outsourcing Outsourcing BPO 52

NoonDalton

AUGUST 21, 2023

In the dynamic business landscape, the drive for innovation and growth is relentless. Enter Business Process Outsourcing (BPO) – a game-changer for companies in every growth phase. The Emergence and Evolution of BPO Outsourcing Unraveled BPO is all about handing over certain non-core business tasks to external experts.

BPO 52

BPO Out-Tasking Outsourcing Business Process Outsourcing 52

CGS Inc

OCTOBER 19, 2021

The Global Conference and Awards will be held in January 2022. We are thrilled to have won the gold in the Americas for the Top Performers Award,” said Steven Petruk, president of Global Outsourcing division, CGS. The 2021 Top Ranking Performers Awards attracted more than 2,000 entries from over 80 nations.

Call Center 52

Call Center Business Process Outsourcing Customer Support Global Outsourcing 52

SourceFit

AUGUST 17, 2016

Attrition rate in the Philippine business process outsourcing (BPO) industry dramatically improved as it dropped to an average of 50 percent from 70 percent, because of factors like salary, training, government intervention and continuous education. Global Knowledge Process Outsourcing Market to Grow 23%.

Outsourcing 40

Outsourcing BPO Data Entry Human Resources 40

Magellan Solutions

JANUARY 22, 2024

The 2022 Deloitte Global Outsourcing Survey revealed significant cost and operational benefits for companies strategically outsourcing key functions. So, by pursuing strategic outsourced business solutions, SMEs can secure the talent, technology, and operational capabilities required to level up.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

MAY 20, 2024

The Philippines’ BPO industry is now considered one of the biggest suppliers of global outsourcing solutions. billion in the year 2022. No business will miss out on any chance to tap this thriving sector to ensure its fast-track growth. The noteworthy revenue earned by the BPO industries was more than $32.5

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

Raya Contact Center

MARCH 13, 2022

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocate for the outsourcing profession based in the US.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Magellan Solutions

MARCH 8, 2018

The Philippines has been a part of the global outsourcing industry. Sadly, it has been forecasted that the growth of the industry will continue to be stagnant until 2022. Benedict Hernandez, chairman of the Contact Center Association of the Philippines (CCAP), said that the roadmap to 2022 is looking bright.

BPO 75

BPO Call Center Offshoring Global Outsourcing 75