Hyland

DECEMBER 22, 2021

... The post Top digital transformation trends for 2022 appeared first on The Hyland Blog.

Managed Services 97

Managed Services Automation Management Service 97

Perficient Digital Transformation

JANUARY 12, 2022

Now, more than ever, consumers are demanding options when it comes to their ecommerce orders, many of which can be enabled by implementing an order management system (OMS) to complement your current commerce technology stack. . Which, at the end of the day, is your secret sauce for customer experience success in 2022.

Order Management 113

Order Management Management Retail Flexibility 113

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. It is the main reason behind the growth of MSP help desk services.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. It is the main reason behind the growth of MSP help desk services.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Notable MPHRO Trends in 2022: The MPHRO market was valued at approximately US$5.4

Human Resources 147

Human Resources Research Retail Manufacturing 147

Everest Group

OCTOBER 19, 2023

Finance and Accounting Outsourcing (FAO) The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 11-13% in 2022 and is expected to continue this growth trajectory for the next three years.

Finance 162

Finance Accounting Outsourcing Advisory 162

Everest Group

JANUARY 16, 2024

Contents: This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry Scope Industry: retail Geography: global The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference (..)

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

OCTOBER 4, 2022

Related Content Transforming Customer Experience (CX) Operations | Report The Aftermath of COVID-19: Customer Experience Management (CXM) State of the Market Report 2022 | Report Composable Commerce: For Composing the “Best-of-Breed” Customer Experience | Blog How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative (..)

Outsourcing 147

Outsourcing Analytics Customer Service Managed Services 147

IBM Services

MAY 17, 2023

.” Learn more With IBM, clients also get managed services support to help them migrate to the cloud and manage their SAP landscape. IBM Consulting, a 2022 Gartner MQ leader in SAP S/4HANA Application Services, provides full transformation and end-to-end managed services.

Flexibility 120

Flexibility Manufacturing Managed Services Analytics 120

Perficient Digital Transformation

JULY 18, 2022

Effective change management drives both individual and collective adoption, which in turn delivers the desired benefits and ROI. In The Organizational Change Management Landscape, Q3 2022, Forrester defines Organizational Change Management as, “A method that companies use to evolve capabilities via people, process, and technology.”.

Management 64

Management Healthcare Engineering Research 64

Everest Group

MAY 31, 2023

In this report, we: Provide Everest Group’s PEAK Matrix® evaluation, a comparative assessment of eight leading CCaaS technology providers Assess the CCaaS technology provider landscape List providers’ key strengths and limitations Scope: All industries and geographies Geography: North America The assessment is based on Everest Group’s annual RFI process (..)

Service 130

Service Flexibility Healthcare Outsourcing 130

Everest Group

MARCH 29, 2023

In this report, we: Evaluate 21 leading digital commerce platform providers on Everest Group’s PEAK Matrix® evaluation framework Share the characteristics of the Leaders, Major Contenders, and Aspirants in the market Assess providers’ key strengths and limitations Scope: All industries and geographies The study is based on Everest Group’s annual RFI (..)

E-Commerce 130

E-Commerce Right-Sizing Insurance Finance 130

CDS

JUNE 28, 2023

. & LONDON -- June 28, 2023 -- CDS, the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced the company has been named one of the top 50 companies in the world for managed service providers in the 2023 Channel Futures MSP 501 rankings.

Managed Services 52

Managed Services Management Service Engineering 52

Everest Group

AUGUST 9, 2023

In this PEAK Matrix® report, we provide: Everest Group’s PEAK Matrix ® evaluation of 19 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process intelligence products A competitive landscape of the task mining technology provider market Key task mining technology trends Providers’ (..)

Managed Services 130

Managed Services Automation Analytics Research 130

Avasant

DECEMBER 23, 2021

Workday Increasingly Relying on Partners to Provide HCM Implementation and Managed Services. Over the past decade, Workday has shown strong growth in its cloud-based suite for human capital management (HCM), especially among large enterprises. Press Releases.

Managed Services 52

Managed Services Management Service Right-Sizing 52

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. We are looking at geographic expansion to provide services to our clients in other markets and adding more capabilities that may be unique to certain industries.

Co-Sourcing 130

Co-Sourcing Supply Chain Management BPO Outsourcing 130

Perficient Digital Transformation

APRIL 11, 2022

I am extremely excited to announce that, as of April 2022, Perficient’s Managed Service Offerings for Amazon Connect and PACE (Perficient Amazon Connect Experience) can be found on the AWS Marketplace. This service is your first choice as it provides a 24×7 performance monitoring and incident management service.

Administrative 116

Administrative Managed Services Analytics Out-Tasking 116

Everest Group

FEBRUARY 28, 2023

Hence, enterprises looking to strengthen their capabilities across consulting, infrastructure design/build, cloud modernization, and management services are partnering with WCC service providers to fulfill their needs.

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

JULY 27, 2023

US Contingent Talent and Strategic Solutions PEAK Matrix® Assessment After the COVID-19 pandemic, the demand for contingent talent surged, leading to continued growth in the US contingent talent and strategic solutions industry throughout 2022.

Engineering 130

Engineering Outsourcing Retail Banking 130

Hyland

MAY 3, 2022

Managed services for the win. What you need to know: Monique Williams , the South Africa regional sales manager for Hyland, talks managed services with IT Web. Read on for Williams’s insight on the cost savings and productivity boosting potential that managed services offer.

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

Everest Group

JANUARY 23, 2024

Learn to manage expenses in procurement outsourcing and find out how the total spend was distributed in 2021-2022.

Outsourcing 130

Outsourcing Management Marketing Managed Services 130

Everest Group

JANUARY 23, 2024

Understand the market size and growth trends in procurement outsourcing for the years 2021-2022, and project the anticipated growth for 2023-24.

Outsourcing 130

Outsourcing Marketing Managed Services Sourcing 130

Everest Group

JUNE 9, 2023

In this PEAK Matrix®; report, we provide: Everest Group’s PEAK Matrix® evaluation of 18 process mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process intelligence products Competitive landscape of the process mining technology provider market Key process mining technology trends Key (..)

Outsourcing 130

Outsourcing Government Marketing Research 130

Everest Group

SEPTEMBER 27, 2024

The broader economic context was dominated by high interest rates, which continued to suppress business sentiment despite the easing inflation compared to 2022. Only providers with diversified portfolios, focusing on strategic solutions, managed services, and other strategic investments, were able to effectively navigate these challenges.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

Everest Group

AUGUST 31, 2023

In this report, we: Categorize 12 providers as Leaders, Major Contenders, and Aspirants Study providers’ key strengths and limitations Scope: All industries and geographies GLOBAL IN-HOUSE CENTER-FOCUSED CAPABILITIES – PROVIDER PEAK MATRIX® ASSESSMENT 2023 Related PEAK Matrix® Assessments PEAK Matrix® Global In-house Center-focused Capabilities – Provider (..)

Supply Chain Management 130

Supply Chain Management Automation Marketing Research 130

Groove Technology

DECEMBER 14, 2022

Finally, the year 2022 has come to a close. billion individuals will own smartphones in 2022, making up 83.32% of all smartphone subscriptions. Significantly increasing from 2022 to 2023 by 0.3% According to a study, in Q2 2022, consumers will spend an average of 4-5 hours using apps. A wonderful base of smartphone users.

Retail 130

Retail Design Marketing Banking 130

Everest Group

OCTOBER 5, 2023

The report assesses the conversational AI technology providers landscape across various dimensions, including: Everest Group’s PEAK Matrix® evaluation, a comparative assessment of 25 leading conversational AI technology providers The competitive landscape in the conversational AI technology provider market Remarks on key strengths and limitations for (..)

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Hyland

JUNE 2, 2022

Managing information lifecycles is no longer something that can be done manually. Managed services may be the answer. “A A managed services model provides access to the tools, talent and insights that can help companies achieve digital targets,” Hyland’s Monique Williams , South Africa sales manager, writes for IT Web.

Insurance 52

Insurance Out-Tasking Managed Services Government 52

Everest Group

DECEMBER 7, 2023

The provider type also varies by their offering within FinOps and typically can be categorized by: reseller, Reserved Instances (RI)/Savings plan (SP) management provider, consulting and managed services provider, visibility and recommendations provider, and end-to-end FinOps capability and offering provider.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Perficient Digital Transformation

FEBRUARY 23, 2023

We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients. To meet clinical, business, and evolving consumer needs, healthcare providers are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

Everest Group

JUNE 28, 2023

These sub-components can be broadly defined as follows: Virtual Desktop Infrastructure (VDI) : Technology that allows a user to access a desktop operating system and its applications from a remote server and thin clients Full-stack Desktop-as-a-Service (DaaS): Cloud computing environment with bundled pricing for hardware, software, and ancillary management (..)

Banking 130

Banking Cybersecurity Insurance Analytics 130

Perficient Digital Transformation

MAY 4, 2023

In December 2022, Microsoft stopped supporting version 3.1 Regardless of what type of installation your business is relying on, if you are one of Perficient’s Managed Services & Operations (MSO) customers, you are in good hands. If things get out of date, and vendors no longer support some versions they become vulnerable.

Software 69

Software Managed Services Service Management 69

31 West

APRIL 17, 2023

Are you looking to offer cybersecurity services as an MSP? If yes, the Cybersecurity Management service by ConnectWise can be of help. The company offers quick launch services that can help you build or expand your cybersecurity practice. One that can help protect critical client assets while reducing costs?

Cybersecurity 130

Cybersecurity Event Management Out-Tasking Reduced Costs 130

31 West

DECEMBER 1, 2022

Do you know 15 million data breaches occurred in the third quarter of 2022? It allows the IT teams to follow a proactive approach to manage service interruptions, cloud complexities, and other IT issues instead of waiting for them to turn into bigger problems. ServiceNow SecOps Module.

Finance 130

Finance Risk Management Risk Management Software 130

31 West

SEPTEMBER 22, 2022

This way, all service agents follow the same process, and your users experience the same standard of service. What are the Benefits Offered by a Virtual Service Desk? According to research , by the end of 2022, 25% of all professional jobs in North America will be remote. And the numbers will continue to grow in 2023.

Service 130

Service Outsourcing Automation Flexibility 130

Everest Group

MAY 27, 2022

Generally, this format works best for newer services but is not recommended for commoditized solutions such as Application Management Services (AMS). To discuss RFP outsourcing services further, please reach out to david.rickard@everestgrp.com or bhanushee.malhotra@everestgrp.com.

Outsourcing 130

Outsourcing Sourcing Strategic Sourcing Flexibility 130

Perficient Digital Transformation

FEBRUARY 16, 2023

ServiceNow was named a Leader in The Forrester Wave: Value Stream Management Solutions, Q4 2022. According to the report, “ServiceNow is well-known for its IT Service Management (ITSM) offering that powers many teams’ change management processes and is one of the largest players in the VSM market.

Service 111

Service Out-Tasking Automation Banking 111