Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 130

Service Flexibility Healthcare Outsourcing 130

Hyland

SEPTEMBER 16, 2022

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 130

Collaborations Service Marketing Managed Services 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Perficient Digital Transformation

JANUARY 12, 2022

It’s been found that 68% of consumers would place an order if they knew they would receive fast shipping, and over 36% of shoppers have already placed an order for same-day delivery service. Here are four reasons why implementing an OMS for your business in 2022 will help you exceed customer expectations. . No worries – drive on down.

Order Management 113

Order Management Management Retail Flexibility 113

Everest Group

OCTOBER 19, 2023

Finance and Accounting Outsourcing (FAO) The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 11-13% in 2022 and is expected to continue this growth trajectory for the next three years. This change underlines how corporations are realizing the strategic value of F&A.

Finance 162

Finance Accounting Outsourcing Advisory 162

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. It is the main reason behind the growth of MSP help desk services.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. It is the main reason behind the growth of MSP help desk services.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Hyland

DECEMBER 22, 2021

... The post Top digital transformation trends for 2022 appeared first on The Hyland Blog.

Managed Services 97

Managed Services Automation Management Service 97

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. Notable MPHRO Trends in 2022: The MPHRO market was valued at approximately US$5.4

Human Resources 147

Human Resources Research Retail Manufacturing 147

Everest Group

OCTOBER 4, 2022

This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services. CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Outsourcing 147

Outsourcing Analytics Customer Service Managed Services 147

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Everest Group

MARCH 29, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

E-Commerce 130

E-Commerce Right-Sizing Insurance Finance 130

CDS

JUNE 28, 2023

& LONDON -- June 28, 2023 -- CDS, the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced the company has been named one of the top 50 companies in the world for managed service providers in the 2023 Channel Futures MSP 501 rankings. EATONTOWN, N.J. &

Managed Services 52

Managed Services Management Service Engineering 52

Avasant

DECEMBER 23, 2021

Workday Increasingly Relying on Partners to Provide HCM Implementation and Managed Services. Over the past decade, Workday has shown strong growth in its cloud-based suite for human capital management (HCM), especially among large enterprises. There’s no way for Workday to do that without service provider partners.”.

Managed Services 52

Managed Services Management Service Right-Sizing 52

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Everest Group

AUGUST 9, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Managed Services 130

Managed Services Automation Analytics Research 130

IBM Services

MAY 17, 2023

.” Learn more With IBM, clients also get managed services support to help them migrate to the cloud and manage their SAP landscape. IBM Consulting, a 2022 Gartner MQ leader in SAP S/4HANA Application Services, provides full transformation and end-to-end managed services.

Flexibility 120

Flexibility Manufacturing Managed Services Analytics 120

Perficient Digital Transformation

APRIL 11, 2022

I am extremely excited to announce that, as of April 2022, Perficient’s Managed Service Offerings for Amazon Connect and PACE (Perficient Amazon Connect Experience) can be found on the AWS Marketplace. This service is your first choice as it provides a 24×7 performance monitoring and incident management service.

Administrative 116

Administrative Managed Services Analytics Out-Tasking 116

Everest Group

JULY 27, 2023

US Contingent Talent and Strategic Solutions PEAK Matrix® Assessment After the COVID-19 pandemic, the demand for contingent talent surged, leading to continued growth in the US contingent talent and strategic solutions industry throughout 2022.

Engineering 130

Engineering Outsourcing Retail Banking 130

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. Many service providers demonstrated high-value client transformation case studies during keynote sessions, round tables, and in expo booths.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Everest Group

SEPTEMBER 27, 2024

The broader economic context was dominated by high interest rates, which continued to suppress business sentiment despite the easing inflation compared to 2022. Only providers with diversified portfolios, focusing on strategic solutions, managed services, and other strategic investments, were able to effectively navigate these challenges.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

Perficient Digital Transformation

JULY 18, 2022

Effective change management drives both individual and collective adoption, which in turn delivers the desired benefits and ROI. In The Organizational Change Management Landscape, Q3 2022, Forrester defines Organizational Change Management as, “A method that companies use to evolve capabilities via people, process, and technology.”.

Management 64

Management Healthcare Engineering Research 64

Everest Group

AUGUST 31, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Supply Chain Management 130

Supply Chain Management Automation Marketing Research 130

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency. What Service Provider Executives Should Know Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Everest Group

JUNE 9, 2023

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Outsourcing 130

Outsourcing Government Marketing Research 130

Hyland

MAY 3, 2022

Managed services for the win. What you need to know: Monique Williams , the South Africa regional sales manager for Hyland, talks managed services with IT Web. Read on for Williams’s insight on the cost savings and productivity boosting potential that managed services offer. We can, but should we?

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

Perficient Digital Transformation

FEBRUARY 23, 2023

According to Gartner’s 2022 Industry Cloud Survey , about 40% of IT leaders say they have started to adopt industry cloud platforms, with another 15% in pilots; another 15% are considering deployment by 2026. One of the ways healthcare organizations are moving to the cloud is by adopting digital health platforms (DHP).

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

Magellan Solutions

SEPTEMBER 24, 2022

The Cost of IT Services for Small Business. On-site and cloud-based services are both provided by managed IT service providers. How much would outsourcing Information Technology (IT) services for small businesses cost, anyway? OUTSOURCED IT SERVICES FOR SMALL BUSINESSES MEANING. But it is a smart one!

Service 75

Service Outsourcing Out-Tasking Call Center 75

Everest Group

JUNE 28, 2023

The Banking, Financial Services, and Insurance (BFSI) industry faces various challenges in today’s evolving environment, from inflation and cybersecurity to increased competition from fintechs, and changing customer expectations. Cost effective and pay-as-you consume model through DaaS or VDI Embracing Banking 4.0

Banking 130

Banking Cybersecurity Insurance Analytics 130

Everest Group

JANUARY 23, 2024

Learn to manage expenses in procurement outsourcing and find out how the total spend was distributed in 2021-2022.

Outsourcing 130

Outsourcing Management Marketing Managed Services 130

Everest Group

JANUARY 23, 2024

Understand the market size and growth trends in procurement outsourcing for the years 2021-2022, and project the anticipated growth for 2023-24.

Outsourcing 130

Outsourcing Marketing Managed Services Sourcing 130

Future of Sourcing

MAY 31, 2023

It’s a not-so-subtle shift in emphasis from procuring goods to procuring services. When your refrigerator needs replacing, you pay for delivery and installation services for the new one, and pay to have the old one carted away. And don’t get me started about all the services available when you buy a car.

Service 59

Service Services Contracting Human Resources Facilities Management 59

Groove Technology

DECEMBER 14, 2022

Finally, the year 2022 has come to a close. billion individuals will own smartphones in 2022, making up 83.32% of all smartphone subscriptions. Significantly increasing from 2022 to 2023 by 0.3% According to a study, in Q2 2022, consumers will spend an average of 4-5 hours using apps. A wonderful base of smartphone users.

Retail 130

Retail Design Marketing Banking 130

31 West

DECEMBER 1, 2022

Thankfully, the transition to a digital workflow has become a lot easier with cloud-based IT management platforms like ServiceNow. It’s a cloud-based IT management platform that automates your business operations and ensures fast service delivery. ServiceNow has applications and modules that go beyond IT services.

Finance 130

Finance Risk Management Risk Management Software 130

31 West

APRIL 17, 2023

Are you looking to offer cybersecurity services as an MSP? If yes, the Cybersecurity Management service by ConnectWise can be of help. The company offers quick launch services that can help you build or expand your cybersecurity practice. What Services Does Connectwise Cybersecurity Management Offer?

Cybersecurity 130

Cybersecurity Event Management Out-Tasking Reduced Costs 130

Hyland

JUNE 2, 2022

What you need to know: As Ed McQuiston said at Hyland’s South Africa Summit, the next phase of digital transformation will be driven by content services that are “connected, cognitive, governed and secure.” He details the ways content services and enterprise records management are the keys to secure, complete records lifecycle management.

Insurance 52

Insurance Out-Tasking Managed Services Government 52