Forrester Digital Transformation

OCTOBER 28, 2021

How will that impact security concerns in 2022? Continued uncertainty has put more emphasis on third-party relationships and collaboration.

Collaborations 246

Collaborations Risk Management Risk Management Cybersecurity 246

Forrester Digital Transformation

FEBRUARY 11, 2022

In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.

Banking 242

Banking Finance Service 242

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Everest Group

AUGUST 31, 2022

Top Data and Analytics (D&A) Services Global macroeconomic conditions indicate the rising probability of a recession. Service providers can help enterprises meet their objectives by formulating a vision for D&A, modernizing the D&A landscape, and providing the right talent and skill sets to achieve business outcomes.

Analytics 147

Analytics Service Marketing Research 147

Forrester Digital Transformation

AUGUST 16, 2022

Discover the results of the 2022 CX Index™ for US banks. For a large multichannel bank, a 1-point improvement in its CX Index™ score can lead to an incremental $123 million in revenue. For a direct bank, it can lead to an incremental $92 million in revenue.

Banking 48

Banking Service 48

Forrester Digital Transformation

JANUARY 7, 2022

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Collecting valuable customer and seller data.

Sales 246

Sales Administrative Automation Management 246

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 147

Management Service Analytics Research 147

Everest Group

DECEMBER 30, 2022

Top Connected Medical Device Services With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the care continuum. Our Thinking.

Service 130

Service Healthcare Engineering Marketing 130

Forrester Digital Transformation

FEBRUARY 23, 2022

The latest edition of The Forrester Wave™: Intranet Platforms, Q1 2022, is now published! Now we see organizations demand software-as-a-service delivery models, easy-to-understand pricing and packaging, and […]. subscription required) The intranet market has substantially reinvented itself in recent years.

Software 188

Software Marketing Service 188

Everest Group

DECEMBER 7, 2021

ESG in Services: What Sourcing Teams Must Know to Do More. Savvy sourcing teams have realized that’s no longer enough and are focusing on ways to navigate their ESG objectives with large, strategic service providers. What does sustainability look like in services categories? LIVE WEBINAR. December 7, 2021 |. Who should attend?

Sourcing 246

Sourcing Service Impact Sourcing Government 246

Everest Group

JULY 19, 2022

Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. The thriving market is driving contingent staffing providers to migrate toward a managed services engagement model. The webinar will answer key questions, including: Why should staffing providers diversify into the managed services space?

Managed Services 246

Managed Services Management Service Outsourcing 246

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 130

Service Retail Sourcing Marketing 130

Forrester Digital Transformation

DECEMBER 16, 2022

Forrester has analyzed the Q3 2022 earnings announcements of a basket of leading public companies that provide technology services, including Accenture, Capgemini, Cognizant, EPAM, IBM Consulting, Infosys, TCS, and Thoughtworks. Here are some of the key points we heard and inferred: […].

Service 130

Service 130

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 130

Management Service Research Outsourcing 130

Everest Group

SEPTEMBER 12, 2023

The Everest Group Engineering Services Top 50 is a valuable resource for enterprise decision-making and provider benchmarking. But before we dive into the report details, let’s understand the value of the Engineering Services Top 50 list.

Engineering 173

Engineering Service Manufacturing Research 173

Everest Group

APRIL 1, 2022

Top Digital Product Engineering Services Technology has become crucial to both product engineering and the delivery of high-quality customer experiences amid cutthroat competition among industries. LEARN MORE ABOUT Digital Product Engineering Services. Our Thinking. Learn More. What is the PEAK Matrix®?

Engineering 147

Engineering Service Cybersecurity Analytics 147

Hyland

JULY 19, 2022

5 big ideas driving CommunityLIVE 2022. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services . John Sakers, Imaging Solutions and Services, Inc.$.

Cybersecurity 145

Cybersecurity Automation Flexibility Service 145

Forrester Digital Transformation

JULY 12, 2022

To help enterprises decide which AI/machine-learning (ML) platform to invest in, Forrester evaluated vendor platforms offered by Amazon Web Services, C3 AI, Cloudera, Databricks, Dataiku, DataRobot, Google, H2O.ai, IBM, Microsoft, Palantir, RapidMiner, RStudio, […].

Service 243

Service Analytics 243

Forrester Digital Transformation

NOVEMBER 10, 2021

Blockbuster IPOs will light up the headlines in the coming year, while digital wallets and QR codes trigger a “back to the future” moment for consumers. Explore what's ahead for the payments industry.

Service 244

Service 244

Forrester Digital Transformation

NOVEMBER 17, 2021

Traditional financial services firms will make non-traditional moves and look to innovate to stay competitive in the year ahead.

Management 243

Management Service 243

Everest Group

SEPTEMBER 12, 2023

Capgemini, HCLTech, and Alten top the list DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50 ,” a ranking of the world’s largest third-party providers of engineering services (ES). between 2021 and 2022. “ES The global ES industry grew 11 to 11.5%

Engineering 162

Engineering Service Research Accounting 162

Forrester Digital Transformation

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 244

Banking Service 244

Everest Group

SEPTEMBER 29, 2022

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers. Our Thinking.

Automation 147

Automation Research Marketing Sales 147

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI.

Analytics 195

Analytics Marketing Service Advisory 195

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Forrester Digital Transformation

MAY 8, 2023

Earning and defending customers’ trust, considering the current volatility in financial markets, the infamous downfall of Credit Suisse, the collapse of First Republic Bank, and the ongoing banking scandal in China, requires a special commitment, not lip service. They also expect genuine […]

Banking 130

Banking Service Insurance Marketing 130

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

SEPTEMBER 28, 2022

Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers. What opportunities exist for technology and service providers?

Cybersecurity 246

Cybersecurity Government Sourcing Service 246

31 West

FEBRUARY 1, 2023

In September 2021, Microsoft announced one of the biggest upgrades to its operating system, i.e., Windows Server 2022. Now that the latest edition of Windows Server has been launched, it’s advisable that all businesses, especially IT help desk service providers , upgrade their windows to the 2022 edition to reduce the risk of cyber threats.

Design 130

Design Management Service 130

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 162

Service Retail Information Technology Marketing 162

Forrester Digital Transformation

JUNE 27, 2022

The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Consumer behaviors and ambitions caused enterprises and brands to innovate in new ways to sustain engagement with their customers, helping them cope through disruption while delivering positive experiences that ease their daily lives.

Customer Service 244

Customer Service Analytics Service 244

Everest Group

DECEMBER 30, 2022

System Integration (SI) Capabilities on Google Cloud Platform Enterprises are increasingly adopting public cloud due to increased hyperscaler services and System Integrator (SI) investments in hyperscaler-specific cloud service and solution portfolios. IMC 2022 Highlights: India Mobile Conference Focuses on 5G Business Opportunities.

Co-Sourcing 130

Co-Sourcing Sourcing Research Marketing 130

The Global Small Business Blog

MAY 30, 2022

©iStock/vitalik19111992 What's affecting me, my clients, my colleagues and other global small business owners: What is Memorial Day 2022 and what is the real meaning? Originally called Decoration Day , the Memorial Day holiday honors all soldiers who died during service to the nation. Prayer for peace on Memorial Day 2022.

Service 209

Service 209

Forrester Digital Transformation

JULY 11, 2022

We track the details of the digital experience services of 66 agencies, consultancies, and technology service providers, and we recently evaluated 14 of the most significant in The Forrester Wave™: Global Digital Experience Services, Q2 2022. In our […].

Service 246

Service 246

Everest Group

DECEMBER 24, 2024

Hence, they are turning to analytics and AI services specialists to serve their needs. In this report, we present an assessment and detailed profiles of 22 analytics and AI services specialists featured on the analytics and AI services specialists PEAK Matrix. LEARN MORE ABOUT Top Service Providers

Analytics 130

Analytics Service Marketing Design 130