Forrester Digital Transformation

JANUARY 7, 2022

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Collecting valuable customer and seller data.

Sales 246

Sales Administrative Automation Management 246

Forrester Digital Transformation

FEBRUARY 23, 2022

The latest edition of The Forrester Wave™: Intranet Platforms, Q1 2022, is now published! Now we see organizations demand software-as-a-service delivery models, easy-to-understand pricing and packaging, and […]. subscription required) The intranet market has substantially reinvented itself in recent years.

Software 188

Software Marketing Service 188

Forrester Digital Transformation

NOVEMBER 8, 2022

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Insurance 130

Insurance Service Banking Research 130

Forrester Digital Transformation

MARCH 25, 2022

In our recent survey of 1,550 services decision-makers from North American and European enterprises, we asked how they expect their service provider delivery models — where the staffs are located — to change in 2022. Technology execs are keeping their partners close in both working hours and proximity.

Nearshoring 130

Nearshoring Service 130

Forrester Digital Transformation

DECEMBER 16, 2022

Forrester has analyzed the Q3 2022 earnings announcements of a basket of leading public companies that provide technology services, including Accenture, Capgemini, Cognizant, EPAM, IBM Consulting, Infosys, TCS, and Thoughtworks. Here are some of the key points we heard and inferred: […].

Service 130

Service 130

Forrester Digital Transformation

JULY 6, 2022

I’m pleased to announce the latest published The Forrester Wave™: Global Adobe Services Partners, Q3 2022.

Service 130

Service Research Marketing 130

Hyland

JULY 19, 2022

5 big ideas driving CommunityLIVE 2022. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services . John Sakers, Imaging Solutions and Services, Inc.$.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Forrester Digital Transformation

JULY 12, 2022

To help enterprises decide which AI/machine-learning (ML) platform to invest in, Forrester evaluated vendor platforms offered by Amazon Web Services, C3 AI, Cloudera, Databricks, Dataiku, DataRobot, Google, H2O.ai, IBM, Microsoft, Palantir, RapidMiner, RStudio, […].

Service 243

Service Analytics 243

Perficient Digital Transformation

MARCH 1, 2022

Forrester has included Perficient in its Now Tech: Oracle Apps Implementation Services Providers, Q1 2022 report. This report is an overview of 25 Oracle apps implementation services providers. How a Strong Oracle Apps Implementation Services Provider Can Help. Be technology partners and innovation partners…[and].

Service 119

Service Manufacturing Healthcare Analytics 119

Forrester Digital Transformation

NOVEMBER 10, 2021

Blockbuster IPOs will light up the headlines in the coming year, while digital wallets and QR codes trigger a “back to the future” moment for consumers. Explore what's ahead for the payments industry.

Service 244

Service 244

Forrester Digital Transformation

NOVEMBER 17, 2021

Traditional financial services firms will make non-traditional moves and look to innovate to stay competitive in the year ahead.

Management 243

Management Service 243

Groove Technology

FEBRUARY 8, 2022

This article will walk you through 7 main IT outsourcing trends expected to emerge in 2022, along with their implications for your organization. This article will walk you through 7 main trends expected to emerge in 2022, along with their implications for your organization. What will be the IT outsourcing trends in 2022?

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Forrester Digital Transformation

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 244

Banking Service 244

Forrester Digital Transformation

MARCH 15, 2022

Technology executives face an age-old dilemma when it comes to tech services partners: They need partners that can help with business and customer solutions, that have strong relationships with relevant industry providers, and that can align with their company’s core values and culture.

Service 130

Service 130

Forrester Digital Transformation

MAY 8, 2023

Earning and defending customers’ trust, considering the current volatility in financial markets, the infamous downfall of Credit Suisse, the collapse of First Republic Bank, and the ongoing banking scandal in China, requires a special commitment, not lip service. They also expect genuine […]

Banking 130

Banking Service Insurance Marketing 130

Forrester Digital Transformation

FEBRUARY 3, 2022

The 2022 Winter Olympics kick off in Beijing this week, and this trend will likely continue. In fact, this Tuesday, the FBI issued a warning about possible cyber activities (such as distributed denial of service attacks, ransomware, phishing attacks, and more) during the Olympics. Following the success […].

Service 26

Service Cybersecurity 26

31 West

FEBRUARY 1, 2023

In September 2021, Microsoft announced one of the biggest upgrades to its operating system, i.e., Windows Server 2022. Now that the latest edition of Windows Server has been launched, it’s advisable that all businesses, especially IT help desk service providers , upgrade their windows to the 2022 edition to reduce the risk of cyber threats.

Design 130

Design Management Service 130

Forrester Digital Transformation

JUNE 27, 2022

The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two. Consumer behaviors and ambitions caused enterprises and brands to innovate in new ways to sustain engagement with their customers, helping them cope through disruption while delivering positive experiences that ease their daily lives.

Customer Service 244

Customer Service Analytics Service 244

Forrester Digital Transformation

JULY 11, 2022

We track the details of the digital experience services of 66 agencies, consultancies, and technology service providers, and we recently evaluated 14 of the most significant in The Forrester Wave™: Global Digital Experience Services, Q2 2022. In our […].

Service 246

Service 246

Forrester Digital Transformation

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Sales 246

Sales Automation Service 246

Hyland

SEPTEMBER 16, 2022

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Groove Technology

OCTOBER 5, 2022

During the annual Clutch Leaders Award for Asia, Groove Technology makes it on the official 2022 list of the top-performing B2B companies in Vietnam! The site’s annual awards cycle celebrates the finest service providers that successfully met their strict standards for excellence. “To be highlighted by Clutch.co

Accounting 130

Accounting Software Design Service 130

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. What are the top 10 Mobile App Trends of 2022?

Service 130

Service E-Commerce Retail Out-Tasking 130

Forrester Digital Transformation

FEBRUARY 6, 2023

In Forrester's Business And Technology Services Survey, 2022, nearly all services decision-makers have or anticipate challenges in executing their digital transformation. Digital transformations are notoriously hard.

Service 246

Service 246

Forrester Digital Transformation

DECEMBER 28, 2021

Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. So what’s top of mind for B2B sales teams? I created a list of the top five topics revenue leaders asked me about in my first […].

Sales 246

Sales Sourcing Design Marketing 246

Groove Technology

JANUARY 15, 2022

eCommerce is a constantly evolving market; a slew of new trends emerge each year that may help your company develop and compete – and 2022 will be no exception. Nonetheless, several eCommerce enterprises have grasped the opportunity and forecast that 2022 would be the year of “eCommerce” growth. Let’s find out.

E-Commerce 130

E-Commerce Retail Sales Banking 130

Forrester Digital Transformation

SEPTEMBER 30, 2021

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

Sales 245

Sales Service 245

Simplr

AUGUST 1, 2022

We’ve got you covered with the latest chatbot statistics for 2022. Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Stat #6: By 2022, 75-90% of queries are expected to be managed by chatbots.

Sourcing 105

Sourcing Sales Customer Service Retail 105

The Global Small Business Blog

FEBRUARY 16, 2022

©2022 Women Entrepreneurs Grow Global. Join us on Tuesday, February 22, 2022 at 4PM CT as Women Entrepreneurs Grow Global® announces the first recipient of the Gail Adinamis wegg® Award for Exemplary Global Leadership™2022. Today, the company’s in-home and alternate-site nursing services can be found in more than 60 countries.

Collaborations 233

Collaborations Service 233

Perficient Digital Transformation

JULY 22, 2022

Microsoft’s annual partner conference, Microsoft Inspire, wrapped up Wednesday, July 20, 2022. Microsoft Inspire 2022 was filled to the brim with updates from the world of “Viva”. Viva Engage is set to be generally available August 2022, with “Storylines” public preview rolling out at the same time. Viva Goals.

Sales 115

Sales Out-Tasking Data Entry Advisory 115

Forrester Digital Transformation

SEPTEMBER 30, 2022

82% of software-decision makers at US retail companies are planning to adopt or are adopting payments software in 2022, per Forrester's data.

Retail 26

Retail Software Service 26

Perficient Digital Transformation

JANUARY 18, 2022

Everywhere you look and read, we are reminded of the key drivers behind the rising debt and delinquencies Americans face, as well as indications there’s much more to come: Inflation increased at the fastest rate in 40 years over the last twelve months, exceeding expectations, the Labor Department announced on January 12, 2022.

Banking 115

Banking Service 115

Forrester Digital Transformation

AUGUST 16, 2022

We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is.

Automation 130

Automation Service Research 130

Forrester Digital Transformation

APRIL 4, 2022

The Forrester Wave™: Cybersecurity Incident Response Services, Q1 2022 is now live! This is the first evaluation of cybersecurity incident response service (CIRS) providers we’ve published since March of 2019. Remember 2019?

Cybersecurity 130

Cybersecurity Service 130

Perficient Digital Transformation

MAY 19, 2022

We’re proud to have five Perficient colleagues recognized in the 2022 CRN Women of the Channel list , and we’re highlighting their individual accomplishments in a special blog series. I plan to leverage wisdom from other Women of the Channel leaders, and I can’t wait to see how we evolve and continue to drive success in 2022 and beyond!”.

Jobbing 118

Jobbing Sales Flexibility Marketing 118

The Global Small Business Blog

MAY 30, 2022

©iStock/vitalik19111992 What's affecting me, my clients, my colleagues and other global small business owners: What is Memorial Day 2022 and what is the real meaning? Originally called Decoration Day , the Memorial Day holiday honors all soldiers who died during service to the nation. Prayer for peace on Memorial Day 2022.

Service 178

Service 178

Forrester Digital Transformation

FEBRUARY 4, 2022

For 2022, our latest Forrester data shows that cloud computing middleware platforms, cloud computing business […]. 2021 was an exciting year for our research on securing and managing the risks of emerging technologies.

Risk Management 130

Risk Management Risk Management Research Management 130