Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

Service 147

Service Retail Manufacturing Banking 147

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Premier BPO

OCTOBER 21, 2022

SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. Enhance Leadership – Improve organizational structure to meet current needs/levels of service. Recruitment in a Wage War.

Co-Sourcing 130

Co-Sourcing BPO Call Center Sourcing 130

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market. LEARN MORE ABOUT Top Service Providers

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Intelligent Sourcing

AUGUST 4, 2022

Shared Services & Outsourcing Week Autumn is back September 20-23, 2022, at the Bellagio Hotel & Casino in Las Vegas. The post Shared Services & Outsourcing Week Autumn appeared first on Intelligent Sourcing. Experts […]. Experts […].

Shared Services 52

Shared Services Outsourcing Service Sourcing 52

Premier BPO

AUGUST 2, 2024

With borderless outsourcing, the workforce can be increased or decreased along with service scope without too many disruptions following changes in business requirements. The nonstop operations help accelerate timelines, reduce time to market new products and services, and respond faster to customer needs.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

JULY 8, 2022

India’s continued position as a leading destination for Global Capacity Centers (GCCs) was among the key themes emerging from the first hybrid National Association of Software and Service Companies (NASSCOM) GCC Conclave on June 29-30 in Hyderabad. Mature GCCs are betting big on services orchestration.

Nearshoring 130

Nearshoring Offshoring Banking Flexibility 130

Everest Group

NOVEMBER 18, 2021

According to Everest Group conversations with more than 100 GCCs to learn their priorities in planning for 2022 and beyond, the following five areas emerged as being critical to the success of these Centers. Read more in my blog on NASSCOM’s website.

Analytics 130

Analytics Shared Services Service 130

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Chazey Partners

JANUARY 17, 2022

[January 2022] Chazey Partners, a global management consulting firm specializing in Shared Services, is proud to support ISA in the implementation and expansion of their … Chazey Partners advises ISA to implement and expand their Shared Services Center Read More ».

Shared Services 52

Shared Services Global Management Consulting Service Management 52

Everest Group

DECEMBER 12, 2023

We will discuss the major concerns, expectations, and trends for 2024 and provide recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024. What are the key challenges and priorities and the outlook for global services in 2024? Who should attend?

Shared Services 147

Shared Services Outsourcing Sourcing Marketing 147

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

JANUARY 20, 2022

January 20, 2022 |. Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 Era | Blog Business Process Services (BPS) 4.0: LIVE WEBINAR.

Research 130

Research Shared Services Sourcing Service 130

Everest Group

JULY 15, 2022

What factors make this economic downturn different, and is IT services spending recession-proof? Despite recessionary fears, digital transformation and post-pandemic demand will help maintain IT services growth with more cautious tech spend moving forward. Suffice to say that IT services stocks have taken a beating in 2022.

Service 130

Service Out-Tasking Accounting Banking 130

Everest Group

MARCH 8, 2022

March 8, 2022 |. We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. LIVE WEBINAR. 5 Success-driving Actions: How to Unlock Untapped, Affordable Talent. Parul Jain. Practice Director.

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130

Everest Group

JULY 20, 2022

July 20, 2022 |. Global business services (GBS) is a game. GBS 2022 is a particularly challenging game to play for leaders. But with another roll of the dice, possibilities abound: Pull for new services. ” As an attendee, we welcome you to share your experiences and ask the speakers and peer attendees questions.

Global Business Services 130

Global Business Services Shared Services Outsourcing Sourcing 130

Everest Group

APRIL 21, 2022

Shared services and sourcing executives. Thursday, April 21, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST. The content will be valuable for: CIOs, CTOs, CFOs. Strategy and innovation executives. Information technology leaders and managers. Business operations leaders and managers. Register for the webinar.

Shared Services 130

Shared Services Information Technology Collaborations Sourcing 130

Everest Group

AUGUST 1, 2023

Participants will gain insights into the challenges organizations face and the steps taken to mitigate them, the evolving landscape of Finance and Accounting (F&A) transformation, key areas driving investments, and the expected role of third-party service providers in this journey. Who should attend?

Finance 130

Finance Accounting BPO Shared Services 130

Everest Group

NOVEMBER 16, 2022

November 16, 2022 |. Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Global Chief Business Services Officer. SVP Shared Services. LinkedIn LIVE. Conversations with Leaders | Episode 4. Vice President.

Global Business Services 130

Global Business Services Shared Services Sourcing Research 130

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

JANUARY 27, 2022

January 27, 2022 |. So, what does that mean for global business services (GBS) organizations and the global talent pool? As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike.

Co-Sourcing 130

Co-Sourcing Advisory Research Global Business Services 130

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding. REGISTER.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters?

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

JULY 9, 2024

The cold, hard truths Brand perception is on a downward spiral : Since 2022, employer brand perception for both GBS and tech employers has plummeted. We continue to track this market and refresh this assessment annually. Want to know how you stack up against the competition? This is your blueprint.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

SIG Speaks

FEBRUARY 1, 2022

2022 is off to a fast start and the future of procurement is squarely in view. She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Top of Mind CPO Issues for 2022. February Microlearning by SIG University. learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. I am proud that Global Enterprise Services of dsm-firmenich has received the ‘Top GBS Employer of 2024’ award.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

SIG Speaks

MARCH 1, 2022

2022 is already shaping up to further depend on procurement's expertise in transforming sustainable supply chains. Prepare yourself and your team for the future of business at the SIG Procurement Technology Summit April 4-6, 2022! Advancing Inclusion and Diversity for Services Procurement. Procurement Technology Summit.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Top of Mind CPO Issues for 2022. After a rollercoaster in 2021, how can you pivot and plan for a successful Procurement strategy in 2022? learn more. . learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

MAY 2, 2022

As the first half of 2022 comes to a close, procurement faces the reality of inflation and what that means for their supply chains. On May 18, Canda Rozier CIAP, Sourcing Executive & former CPO, will share her digitization journey as a CPO. GEP Spend Category Outlook Report 2022. GEP Outlook 2022. learn more. .

Sourcing 40

Sourcing Finance Shared Services Sales 40

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

3Pillar Global

MAY 30, 2023

That being the case, banks and other financial institutions need to keep the following in mind when either enhancing current or creating new digital products and services for their customers. Customer service and trust are uniquely intertwined. And with good reason. And they are expensive.

Cybersecurity 98

Cybersecurity Banking Healthcare Shared Services 98

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Magellan Solutions

JULY 14, 2021

The working conditions increased the fear of Covid-19 among 247 bpo services inc. But there is no other place that matches the service capabilities of business process outsourcing company in the Philippines. Call centre services Philippines and other outsourced business operations are critical to the economy.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

Capgemini

DECEMBER 19, 2022

Intelligent HR operations – drive amazing people experiences Ajay Chhabra | Rashmeet Kaur 19 Dec 2022. Facebook Twitter Linkedin Enterprises are increasingly relying on service providers to overcome the challenge of delivering intelligent, frictionless HR operations that drive enhanced, more personalized people experiences.

Advisory 52

Advisory Shared Services Analytics Payroll 52

ScaleHub

JUNE 15, 2022

ScaleHub will continue to focus on the globally defined target markets of BPOs and shared service centers for the financial services industry. Its finance industry is centered around Tokyo, the world’s largest city measured by GDP and home to ScaleHub’s operations in Japan.

BPO 52

BPO Finance Shared Services Regulations 52

ScaleHub

MARCH 9, 2022

Now, in 2022, we’ve spent the last two years not only struggling to redefine “business as usual,” but also adjusting to the constant ebbs and flows of doing business amidst waves of Covid variants and other catastrophes and disasters. In April 2020, we were just beginning to understand the multitude of effects the pandemic had on business.

Out-Tasking 52

Out-Tasking Business Process Outsourcing Flexibility BPO 52

ScaleHub

JULY 19, 2022

ScaleHub CRO, Torsten Malchow, said: “The US market is key to ScaleHub’s strategic growth with a focus on BPOs and shared service centers for banks and insurance companies. With projected 2022 revenue of $122bn among approximately 260,000 registered BPOs, the market is one of North America’s fastest growing verticals. “We

Sales 52

Sales Management Data Entry Insurance 52