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5 Changes In The Call Center Outsourcing Philippines Post Pandemic

Magellan Solutions

In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. It aims to prepare its members for a transition towards automated services. If managed properly, IBPAP forecasts that close to 75% of the workforce will be in mid- to high-skilled positions by 2022.