Everest Group

JULY 8, 2022

Several leaders enthusiastically played the GBS 2022 Snake and Ladders game, developed by Deborah Kops and Everest Group team, at the 2022 NASSCOM GCC Conclave. At the same time, conditions like macroeconomic impacts (e.g., the Ukraine war) and spinning off divisions at the enterprise level could deter GCC’s progress.

Nearshoring 130

Nearshoring Offshoring Banking Flexibility 130

Intelligent Sourcing

AUGUST 4, 2022

Shared Services & Outsourcing Week Autumn is back September 20-23, 2022, at the Bellagio Hotel & Casino in Las Vegas. The post Shared Services & Outsourcing Week Autumn appeared first on Intelligent Sourcing. Experts […]. Experts […].

Shared Services 52

Shared Services Outsourcing Service Sourcing 52

Premier BPO

AUGUST 2, 2024

References Global Outsourcing Survey 2022 Global Shared Services and Outsourcing Survey Contact Us The post Borderless Outsourcing: Accelerating Digital Transformation appeared first on Premier BPO. Are you ready to unlock the power of exceptional customer experiences through digital transformation?

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

SEPTEMBER 21, 2023

What capabilities are service providers building to focus on the GIC segment? How are third-party providers supporting enterprises on GIC-related needs, including set-up, transformation, and carve-out? Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Chazey Partners

JANUARY 17, 2022

[January 2022] Chazey Partners, a global management consulting firm specializing in Shared Services, is proud to support ISA in the implementation and expansion of their … Chazey Partners advises ISA to implement and expand their Shared Services Center Read More ».

Shared Services 52

Shared Services Global Management Consulting Service Management 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

SEPTEMBER 8, 2022

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown. September 8, 2022 |. Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. LIVE WEBINAR. 9 am CDT | 10 am EDT | 3 pm BST | 7:30 pm IST.

Marketing 130

Marketing Service Sourcing Shared Services 130

Everest Group

DECEMBER 12, 2023

CIOs, CDOs, CTOs, CFOs, CPOs Service providers GBS / Shared services center heads Global services leaders Locations heads Hrishi Agarwalla Vice President Bhanushee Malhotra Practice Director Alisha Mittal Vice President Rajesh Ranjan Partner Related Content: Market Vista : Q3 2023 | Report Market Vista : 2022 Year in Review and Outlook for 2023 | (..)

Shared Services 147

Shared Services Outsourcing Sourcing Marketing 147

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. March 10, 2022 |. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. LinkedIn Live. Julian Herbert. Deborah Kops.

Co-Sourcing 130

Co-Sourcing Management Service Shared Services 130

Everest Group

JANUARY 20, 2022

January 20, 2022 |. Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 Era | Blog Business Process Services (BPS) 4.0: LIVE WEBINAR.

Research 130

Research Shared Services Sourcing Service 130

Everest Group

MARCH 8, 2022

March 8, 2022 |. Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Chief sustainability officers Chief diversity officers Sourcing and vendor managers Procurement managers Global business services (GBS) / shared services center leaders .

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130

Everest Group

JULY 20, 2022

July 20, 2022 |. Global business services (GBS) is a game. GBS 2022 is a particularly challenging game to play for leaders. Shared Services & Outsourcing Network. linkedin live. Snakes & Ladders: Are You Ready for the GBS Game? 9 am CDT | 10 pm EDT | 3 pm GMT | 8:30 pm IST. There are opportunities.

Global Business Services 130

Global Business Services Shared Services Outsourcing Sourcing 130

Everest Group

APRIL 21, 2022

Shared services and sourcing executives. Thursday, April 21, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST. The content will be valuable for: CIOs, CTOs, CFOs. Strategy and innovation executives. Information technology leaders and managers. Business operations leaders and managers. Register for the webinar.

Shared Services 130

Shared Services Information Technology Collaborations Sourcing 130

Everest Group

NOVEMBER 16, 2022

November 16, 2022 |. Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Global Chief Business Services Officer. SVP Shared Services. LinkedIn LIVE. Conversations with Leaders | Episode 4. Vice President.

Global Business Services 130

Global Business Services Shared Services Sourcing Research 130

Everest Group

JUNE 7, 2023

Learn More Market Insights™ Criteria for Choosing a Career Transition Services Provider Learn More What is the PEAK Matrix®? Learn More Market Insights™ Criteria for Choosing a Career Transition Services Provider Learn More What is the PEAK Matrix®?

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

MARCH 11, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

OCTOBER 20, 2023

Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 1: Key financial metrics for providers for 2022-23 2. Exhibit 2.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

AUGUST 1, 2023

What is the expected role of third-party service providers / shared services in supporting businesses? Who should attend?

Finance 130

Finance Accounting BPO Shared Services 130

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

JANUARY 27, 2022

January 27, 2022 |. So, what does that mean for global business services (GBS) organizations and the global talent pool? LINKEDIN LIVE. Now is The Time to Refresh Your Global Talent Strategy. 8 am CST | 9 am EST | 2 pm GMT | 7:30 pm IST. Could Africa be the Next Great Talent Pool?

Co-Sourcing 130

Co-Sourcing Advisory Research Global Business Services 130

Everest Group

JULY 9, 2024

The cold, hard truths Brand perception is on a downward spiral : Since 2022, employer brand perception for both GBS and tech employers has plummeted. We continue to track this market and refresh this assessment annually. Want to know how you stack up against the competition? This is your blueprint.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

JANUARY 3, 2022

Going into 2022, these five types of CoEs, built within GBS organizations, can advance and strengthen enterprises and push strategies toward next-generation digital technologies, automation, and innovation. We will be covering this in more detail in our upcoming webinar, 5 Success-driving Actions GBS Organizations Need in 2022.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

MAY 31, 2023

First report of its kind A year ago, Everest Group analyzed 200-plus GBS organizations across India, the Philippines, and Poland in a first-of-its-kind study in 2022, capturing the outside-in perspective of each organization. The firm analyzed data based on ratings on employee review portals, social media, and the internet.

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

SIG Speaks

FEBRUARY 1, 2022

2022 is off to a fast start and the future of procurement is squarely in view. Top of Mind CPO Issues for 2022. After a rollercoaster in 2021, how can you pivot and plan for a successful Procurement strategy in 2022? Your Guide to Procurement and Supply Chain Success in 2022 . February Microlearning by SIG University.

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

MARCH 1, 2022

2022 is already shaping up to further depend on procurement's expertise in transforming sustainable supply chains. Prepare yourself and your team for the future of business at the SIG Procurement Technology Summit April 4-6, 2022! Your Guide to Procurement and Supply Chain Success in 2022 . Procurement Technology Summit.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

SIG Speaks

MAY 2, 2022

As the first half of 2022 comes to a close, procurement faces the reality of inflation and what that means for their supply chains. GEP Spend Category Outlook Report 2022. The GEP Spend Category Outlook 2022 examines the megatrends that will shape sourcing and supply chain strategies this year. GEP Outlook 2022.

Sourcing 40

Sourcing Finance Shared Services Sales 40

SIG Speaks

FEBRUARY 1, 2022

Top of Mind CPO Issues for 2022. After a rollercoaster in 2021, how can you pivot and plan for a successful Procurement strategy in 2022? Your Guide to Procurement and Supply Chain Success in 2022 . How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

Everest Group

AUGUST 25, 2023

Everest Group recently published the second edition of the Top GBS Employers report, revealing the following important insights: The employer initiatives initiated by India GBS in 2022 have had a significant impact on brand perception While approximately 60% of the top GBS employers from 2022 have maintained their positions, about 40% have slipped (..)

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

3Pillar Global

MAY 30, 2023

In 2022, the average cost of a data breach in the global financial industry was an eye-popping $6 million, which was second only to the healthcare industry, according to Statista. In fact, VMware reports that 87 percent of financial institutions are worried about security with their shared service providers.

Cybersecurity 98

Cybersecurity Banking Healthcare Shared Services 98

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In billion in revenue in just the first half of 2022. With nearly 1.44

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

ScaleHub

JULY 19, 2022

ScaleHub CRO, Torsten Malchow, said: “The US market is key to ScaleHub’s strategic growth with a focus on BPOs and shared service centers for banks and insurance companies. With projected 2022 revenue of $122bn among approximately 260,000 registered BPOs, the market is one of North America’s fastest growing verticals. “We

Sales 52

Sales Management Data Entry Insurance 52

ScaleHub

MARCH 9, 2022

Now, in 2022, we’ve spent the last two years not only struggling to redefine “business as usual,” but also adjusting to the constant ebbs and flows of doing business amidst waves of Covid variants and other catastrophes and disasters. In April 2020, we were just beginning to understand the multitude of effects the pandemic had on business.

Out-Tasking 52

Out-Tasking Business Process Outsourcing Flexibility BPO 52

ScaleHub

JUNE 15, 2022

ScaleHub will continue to focus on the globally defined target markets of BPOs and shared service centers for the financial services industry. Its finance industry is centered around Tokyo, the world’s largest city measured by GDP and home to ScaleHub’s operations in Japan.

BPO 52

BPO Finance Shared Services Regulations 52

Capgemini

DECEMBER 19, 2022

Intelligent HR operations – drive amazing people experiences Ajay Chhabra | Rashmeet Kaur 19 Dec 2022. Facebook Twitter Linkedin Enterprises are increasingly relying on service providers to overcome the challenge of delivering intelligent, frictionless HR operations that drive enhanced, more personalized people experiences.

Advisory 52

Advisory Shared Services Analytics Payroll 52

Magellan Solutions

JULY 14, 2021

In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. It aims to prepare its members for a transition towards automated services. If managed properly, IBPAP forecasts that close to 75% of the workforce will be in mid- to high-skilled positions by 2022.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

Intugo

MAY 19, 2023

The Mexican government estimates that the information technology services market amounted to more than 2.15 billion dollars in 2022, representing 18.4% These industries use innovative technology in Mexico to improve the products and services offered to businesses and consumers in the global marketplace. growth compared to 2021.

Government 52

Government Information Technology Software Research 52