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Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable

Everest Group

EVENT Finance Shared Services to Global Business Services: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking?

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Key Global Services Trends Shaping 2022

Everest Group

Key Global Services Trends Shaping 2022 | On-demand Webinar. The global services industry has found its stride coming out of 2021, showing transformational growth and ceaseless resilience with no sign of slowing down. Expectations for 2022 and how to continue to prepare. Global sourcing mangers. Who should attend?

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Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

Everest Group

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

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The SOCAP Recap Part 2 – Indy Fall Symposium 2022

Premier BPO

SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Some best practices include: Consolidated/Shared Service Models/Organizational Structure.

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Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog

Everest Group

GBS organizations also saw higher Net Promoter Scores (NPS), a metric showing customer satisfaction and loyalty, with an increase of 10-25% in 2020 and 2021, and established higher stakeholder engagement and service delivery expansion. So, what should GBS organizations focus on now to establish and meet expectations for 2022 and beyond?

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How Enterprises Can Leverage Provider Support to Maximize GIC Potential | Webinar

Everest Group

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

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Borderless Outsourcing: Accelerating Digital Transformation

Premier BPO

The Case for Premier BPO Premier BPO, for over two decades, ensured that our clients benefit from our award-winning approach , delivering customized digital transformation solutions across various services, from contact centers and back-office services to IT and digital marketing.