Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 147

Service Finance Banking Flexibility 147

Everest Group

AUGUST 9, 2023

Task Mining Products Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies.

Managed Services 130

Managed Services Automation Analytics Research 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. Instead, they are looking for a robust and more comprehensive solution that can simplify technical operations and automate hectic manual tasks. What is ZenDesk?

Out-Tasking 130

Out-Tasking Software Automation Right-Sizing 130

Everest Group

JULY 17, 2023

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach.

Banking 130

Banking Service Advisory Finance 130

31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. The company offers a sophisticated reporting and analytics section where you can track your help desk’s performance, financial status, number of tickets your team has resolved, and other metrics.

Right-Sizing 130

Right-Sizing Software Automation Design 130

Everest Group

AUGUST 2, 2023

By employing cutting-edge network technologies, these digital enterprises seek to optimize performance, automate operations, boost efficiency, expedite digital transformation, and enhance user experiences. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 130

Managed Services Management Service Automation 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations. Some highlights from collective event sessions included: The need for technology and automation in call centers is still prevalent.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

31 West

JANUARY 20, 2023

Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management. ManageEngine has gained popularity for its fantastic automation capabilities. The software automates every ITSM feature—from ticket assigning to generating reports.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? It performs automated discovery of these assets, handles patch management, and offers your IT team a robust dashboard to check tickets.

Software 130

Software Automation Right-Sizing Accounting 130

Everest Group

NOVEMBER 30, 2022

Providers have strengthened their non-traditional and non-voice channel offerings and enhanced their digital CX toolkits in areas such as automation, analytics, conversational AI / chatbots, omnichannel delivery, and cloud-based contact centers. Our Thinking. Learn More.

Healthcare 130

Healthcare Management Service Insurance 130

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers. Price/cost pressures.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. in 2022 and 2023 from 54.8% These issues have reduced margins and escalated providers’ workloads.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 173

Retail E-Commerce Service Sourcing 173

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. There are pre-configured templates available like ITSM, General, Analytics, Customer, and Marketing service management, among others. per user Premium – estimated $15.25

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

It also boasts impressive analytic and reporting capabilities with monitoring over Zendesk and integrated third-party offerings. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. The post Zendesk vs ServiceNow Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. 2023 Global Shared Services and Outsourcing Survey 2. Contact us today to access the roadmap to your future success. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

IBM Services

MARCH 22, 2023

Accelerate your analytics transformation journey with IBM data management solutions The opportunity to work with many clients on their analytics journey inspires us to achieve even greater heights with our solutions. Let’s look at IBM’s take on some of the specific strengths recognized in Forrester’s Wave below.

Analytics 69

Analytics Management Government Reduced Costs 69

Premier BPO

JUNE 14, 2024

million in 2023, a 15% increase over the last three years 3. Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. Our robust back-office process lifecycle includes training, workforce management, analytics, reporting, and QA; there is no doubt of quality.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

31 West

JANUARY 20, 2023

Other features let you implement and encourage self-service portals, reduce your team’s workloads with automation, and customize the service desk according to your unique requirements. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

OCTOBER 26, 2022

In this research, we assess FAO service providers based on their vision & capabilities and market impact and position them on the Everest Group PEAK Matrix®.

Finance 130

Finance Accounting Outsourcing Insurance 130

IBM Services

JANUARY 26, 2024

Taking all your feedback and market insights into perspective and careful consideration, we are thrilled to announce that in 2023. Here’s a comprehensive recap of everything we launched in 2023, awards and links to the latest update and how you can get started with each enhancement. Ansible®, PagerDuty, etc.).

Automation 91

Automation Sourcing Analytics Design 91

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

OCTOBER 2, 2023

Further investments include analytics-driven tools for razor-sharp Healthcare Professional (HCP) profiling and targeting and the use of automation tools in areas such as Adverse Events (AE) intakes to rapidly evolve with the market needs.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Everest Group

AUGUST 27, 2024

Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from over 300 enterprises globally, we present comparative insights that highlight the progress made in the past year (2023 to 2024). Reach out to us to discuss this topic further with our expert analysts.

Outsourcing 147

Outsourcing Analytics Research Automation 147

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Analytical tools extract insights and meaning from this data, identifying patterns and trends to make informed decisions, ultimately boosting customer satisfaction.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Everest Group

AUGUST 26, 2024

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Everest Group

JULY 31, 2024

Source: Based on an Everest Group survey of over 600 consumers in Q3 2023 AI has emerged as a transformative force in integrating various customer interaction channels, breaking down organizational silos, and addressing the issues consumers are facing on both spoken and written channels.

Retail 162

Retail Automation Analytics Customer Service 162

The Scalers

JANUARY 18, 2023

To help you stay on top of the latest shifts in corporate and consumer technology, we’ve prepared a list of the most significant digital transformation trends projected to change our lives in 2023. Organisations can leverage new transformation trends to strengthen relationships, boost engagements, and automate tasks.

Cybersecurity 93

Cybersecurity Robotics Process Automation Right-Sizing Retail 93

Everest Group

FEBRUARY 27, 2024

These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

DECEMBER 8, 2023

DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives. 3 positions in expectations for 2022 and 2023, respectively. “’Do The headcount growth is also expected to be lower than 2023. 8 from previous No.1

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation Robotics Process Automation E-Commerce Analytics 59