Premier BPO

JUNE 14, 2024

million in 2023, a 15% increase over the last three years 3. Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. The client feels like its partnership with Premier BPO is a true collaboration. Exceptional communication for smooth interaction. References 1.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

JANUARY 17, 2024

Key trends gaining prominence include advances in fraud detection and prevention technologies, using sophisticated data analytics for claims validation, integrating AI to identify irregularities, and implementing predictive modeling to forecast potential risks.

Healthcare 173

Healthcare Collaborations Analytics Marketing 173

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

31 West

JANUARY 26, 2023

The company offers a sophisticated reporting and analytics section where you can track your help desk’s performance, financial status, number of tickets your team has resolved, and other metrics. By bringing the development and IT teams on a single platform, the Jira help desk facilitates amazing collaboration between different departments.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 25, 2023

You can use its reporting & analytics function to collect actionable insights. The solution is highly recommended for companies that want ticket management, reporting & analytics, asset management , change management, and all other IT operations in a single place. The company claims to deliver 99.9%

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Globalization Partners

FEBRUARY 10, 2023

If your company plans to hire internationally in 2023, here are 10 global talent trends to consider. Global over local talent acquisition During 2023, companies will continue focusing on global talent acquisition and building dispersed teams as a strategic way to diversify and adapt to the changing market needs.

Global Hiring 110

Global Hiring Right-Sizing Global Recruiting Marketing 110

31 West

FEBRUARY 7, 2023

The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. There are pre-configured templates available like ITSM, General, Analytics, Customer, and Marketing service management, among others. The post Jira vs Servicenow Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

The company’s service solution provides agents with centralized portals, integrations, collaboration tools, in-built routing, and knowledge management, which help them perform their job better. It also boasts impressive analytic and reporting capabilities with monitoring over Zendesk and integrated third-party offerings.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West: What is ManageEngine? out of 5 4.6

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

JANUARY 20, 2023

The ITSM tool covers change management, incident management , reports and analytics, problem management, service requests, ticket channels, knowledge base, and a host of other features. This allows seamless collaboration between different departments. The post ManageEngine vs Jira Compared 2023 appeared first on 31West:

Software 130

Software Automation Out-Tasking Design 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. These include research and development (R&D), product development, digital transformation initiatives, data analytics, and even end-to-end supply chain management.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Raya Contact Center

MARCH 20, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Everest Group

DECEMBER 15, 2023

The rapid advancement of technology has created a surge in demand for skilled professionals with expertise in emerging technologies such as artificial intelligence (AI), cybersecurity, cloud computing, and data analytics. As the pace of technology continues to accelerate, talent is going to be a critical differentiator for providers.

Marketing 173

Marketing Cybersecurity Analytics Service 173

Perficient Digital Transformation

JANUARY 27, 2023

Enhancing collaboration between development and security teams by supplying a unified view of the software development lifecycle (SDLC) and security risks. Collaboration: ThreatModeler allows for collaboration between developers, security teams and other stakeholders.

Software 111

Software Automation Sourcing Regulations 111

Everest Group

NOVEMBER 23, 2023

As AWS re:Invent 2023 rapidly nears, cautious optimism has replaced the blissful ignorance that once characterized enterprise cloud spending. In the third quarter of 2023, AWS reported US$23.1 Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. Let’s explore how AWS is managing this.

Government 147

Government Analytics Research Service 147

Everest Group

JUNE 28, 2023

Considering these findings, the following framework provides an overview of disruptions BFSI enterprises face and outlines the actions to offset them: Source: Everest Group 2023 BFSI enterprises need to act swiftly and effectively to mitigate the impact of these disruptions.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Perficient Digital Transformation

MAY 8, 2023

The talent, drive, and collaborative spirit of our colleagues is unmatched. Today, we’re thrilled to announce that four of our colleagues have been named in the 2023 CRN Women of the Channel program. At Perficient, we strive to create a culture that challenges, champions, and celebrates our people.

Global Alliances 69

Global Alliances Sales Collaborations Marketing 69

Zinnov

DECEMBER 12, 2023

The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth. Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more.

Sales 72

Sales Marketing Offshoring Analytics 72

31 West

JULY 19, 2024

This fosters a collaborative environment where a customer care team can work hand-in-hand with sales representatives. Community Cloud (now part of Salesforce Experience Cloud) is designed to foster customer engagement, collaboration, and self-service. and enables agents to resolve issues fast and efficiently.

Service 130

Service Customer Service Sales Out-Tasking 130

Future of Sourcing

MARCH 20, 2023

In an exclusive article Siddharth Poddar - Practice Head, Procurement Insights at Polestar Solutions shares his insights into the need for procurement analytics maturity model, key steps to assess and improve procurement analytics maturity and how to build a sustainable procurement analytics program.

Analytics 59

Analytics Sourcing Collaborations Out-Tasking 59

Everest Group

NOVEMBER 23, 2023

As AWS re:Invent 2023 rapidly nears, cautious optimism has replaced the blissful ignorance that once characterized enterprise cloud spending. In the third quarter of 2023, AWS reported US$ 23.1 L earn the key questions stakeholders should ask when evaluat ing their AWS cloud strategy in this blog.

Government 130

Government Analytics Research Service 130

Redial

JANUARY 25, 2023

For example, the widespread availability of high-speed internet and cloud-based computing has made it possible for businesses to collaborate with external providers in real-time, regardless of location. Final Thoughts: As we look ahead to 2023, the opportunities for outsourcing are set to expand even further. We want to meet you!

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 69

Robotics Process Automation Automation Healthcare Manufacturing 69

Everest Group

MAY 11, 2023

Although the margins stabilized slightly later, 2023 started on a rough note again owing to labor shortages, rising supply chain costs, and lower patient volumes – eventually leading to a further drop in hospital margins. To add to their challenges, the prospect of an impending recession is likely to exacerbate the situation.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Everest Group

AUGUST 25, 2023

Storytelling is a powerful tool for establishing meaningful connections, fostering collaboration, and conveying brand essence. In this void, misunderstandings grew, and collaboration became few. This challenge was highlighted during the 2023 nasscom GCC conclave, where many leaders raised the question of value articulation.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Everest Group

JANUARY 4, 2023

From a service provider’s perspective, working collaboratively with the enterprise and committing to business-centric outcomes to meet their expectations is deemed effective in such cases. Learn more about outsourcing trends in 2023 in our webinar, Key Issues for 2023: Rise Above Economic Uncertainty and Succeed.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Capgemini

MARCH 14, 2023

EVERYDAY AI: NEXT-GENERATION SELF-SERVICE ANALYTICS Bridget Shea 15th March 2023 Facebook Twitter Linkedin Organizations have been using the term “self-service analytics” for nearly a decade now, but for many companies, it’s not a source of value generation. or “How did my marketing campaign perform?”). But it’s more than that.

Analytics 52

Analytics Service Supply Chain Management Government 52

Perficient Digital Transformation

AUGUST 14, 2023

By September 30, 2023, with Google Optimize’s discontinuation, businesses using this tool need to transition swiftly to ensure uninterrupted metric tracking, efficient advertising CPA, and better website metrics. In today’s data-driven environment, the functionality of data experimentation tools is paramount.

Analytics 98

Analytics Collaborations Efficiency Flexibility 98

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

FEBRUARY 22, 2024

This includes banks and credit institutions, investment firms, trading platforms, and providers delivering critical services like cloud computing, data centers, credit ratings, and data analytics. To learn about Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 , don’t miss this webinar.

Regulations 147

Regulations Service Cybersecurity Risk Management 147

Perficient Digital Transformation

JUNE 14, 2023

Learn how to access, build and monetize your data while enabling seamless alignment and collaboration in the Data Cloud. Our experts are excited to learn, collaborate and build relationships with new and existing customers. See you at Summit 2023! Learn more about our partnership here!

Collaborations 52

Collaborations Analytics Managed Services Management 52