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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

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Hackett: 2023 Brings Increasing Cost for HR But Greater Business Impact

The Hackett Group

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

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Hackett: Procurement Operating Costs Increase For the First Time in a Decade

The Hackett Group

Despite increases in year-on-year operating costs, Digital World Class procurement organizations excel at cost optimization compared to typical organizations, The Hackett Group ® found. They now operate at 21% lower cost than their peers and have 32% fewer staff. Digital World Class Procurement Orgs Drive 2.4X

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The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog

Everest Group

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. These include research and development (R&D), product development, digital transformation initiatives, data analytics, and even end-to-end supply chain management.

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Differentiating BPO Deals Through a Business Outcome Model | Blog

Everest Group

The success of a marketing operations outsourcing engagement can be measured by the increase in website traffic (business outcome) resulting from search engine optimization and analytics. Enterprises can hold service providers to outcomes beyond service quality and operational cost reduction.

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Generative AI Heralds a New Era in Cybersecurity | Blog

Everest Group

The vast use cases of AI/ML in cybersecurity include proactive threat detection, prevention, intelligence, user and entity behavior analytics (UEBA), anomaly detection, vulnerability management, automated incident investigation and response, and more. With the release of ChatGPT (GPT-3.5/GPT-4),